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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 579 Showing 11,561-11,580 of 18,776 reviews
  • Rated 5 out of 5 stars

    Excellent job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great communication and service. Called and explained the work to be done. Very respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did all the connections for speakers & surround sound & lanai plus all components! A++++

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    RAFEL CANDEIL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    RAFAEL CANDEIL TV INSTALLER GREAT AND VERY INFOMING, SHANE the second guy who installed the speaker set up and explained remotes not so much. He charged way to much for what little he did. I would highly recommend RAFEL but not Shane,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery/installation experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Moved old tv to a different room and got new one set up and running very quickly. Friendly. Professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two highly qualified members of the Geek Squad showed up when they said they would (even called in the AM to confirm they were coming.) Were very efficient plus took a lot of time to explain how the Smart TV works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek delivery was quick, simple & efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent took care of delivery, unpacking and setup including all necessary wiring and then answered all questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys knew what they were doing and everything worked fine when they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member did an excellent job setting up my television with my audio equipment and speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the best thing going! Couldn’t have new devices without them to hook them up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It went smoothly. Had a few questions, called and answered right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and seemed to know his process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris with Geek Squad did a fine job with setting up the TV. The only thing thing that may have been different was to check all the Channels to verify that sound worked with all Applications

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrace TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys! Worked well together to solve any problems in mounting tv and settling up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flint Geek squad was awdome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam and his crew were excellent! Very professional and it was well worth the money to have them set up everything. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with the performance of the Squad. The leader gave me her business card for any issues; there were none but I will definitely use their service again when needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and setup. The young man was on time and got right to the setup. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and good tech service. I was very pleased with the tech who installed TVs in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians arrived on time. They were very professional and followed Covid protocols. They made sure everything worked AND they took away the large box!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    3rd party installer came out for initial install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I assumed that because I paid for the coverage, an actual Geek Squad member would come to install. Instead, a 3rd party contractor came. Although he was mannerly and friendly, I felt we got the "bum's rush" when I wanted more info about the actual TV and how it works. After the initial visit, we called again to have someone out because the color is not good. I'm not sure if it's the actual television or how it's set up. I tried twice to get a REAL Geek Squad person to come and both times, I wound up cancelling because they want to send the same guy back! I had to go physically to the Best Buy Store and speak to someone in order to get a GS tech to come out. Still not resolved because they can't come until 3/4/20!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Kent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad mounted my tv on the stand and set it up in my piece of furniture quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I used Best Buy to purchase this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very helpful showing us the features of this TV and very efficient getting the job done.

    I would recommend this to a friend