Customer Ratings & Reviews

The geek squad guys were great - they carefully unboxed our new TV and connected our media devices and cable box to it. They were patient with us as we asked lots of questions about the usage of the set and its capabilities. The geek squad guys also demonstrated and explained the features of the television and updated its software/firmware. They made sure we were satisfied with our purchase before leaving our house. We appreciated their prompt, polite, and friendly service.

While mine was a simple replacement with no mounting, I was very pleased with service from Raymond. Tv was replaced & set up with my service provider. Saved me a lot of time ,etc. (I'm elderly, slightly disabled, & not very tech savvy. Delivery was included with my Total Tech renewal.

Were fast and efficient. Did an excellent job setting up the tv

Awesome picture easy to use easy to set up I watch all my movies on this TV it’s like being at the theater

Robert was outstanding! His instructions from Best Buy were to drop off a tv. Our agreement with Best Buy was to set up new tv, move old tv and set that up in another room, and haul away another tv. Robert did everything for us. The tv to be hauled away was an old heavy console tv so Robert called around to anyone in the area so he could get help in carrying it out. He went above and beyond. He gets five stars, Best Buy not so many!

installers did nice job, quick and easy and would recommend them.

Set up a 55 inch and 43 inch very quickly, cleaned up all the wires to make it look neat and shipshape. Demo to show us how to use both. Terrific experience.

Chris was excellent at setting up and programming my new set. He was thorough at explaining features new to me and made sure I was comfortable using them. There was an issue with my wifi and he problem-solved until he found the solution. He was patient and knowledgeable.

The two team members that delivered and set up the new Samsung TV were superb. They completely set up the TV, adding all the apps that we had previously, provided guidance to tech challenged seniors on the operation, and removed the old TV. Both were polite and friendly. They were very clear in the descriptions and operations, making sure we understood.

Agent setup the tv and helped us program apps that we wanted. Took the time to show us how to navigate thru the apps. Great job, very impressed with the agent.

Installer was friendly and helpful, did a good job of installing all the speakers, concealing the wires, and optimizing the sound for my room

The Geek Squad always delivers - setup, all questions answered, knowledgeable, friendly, clean-up. I couldn't ask for more!

The young man was VERY helpful, extremely meticulous when it came to cleaning up, everything was installed and I was instructed in a very short time.

Very service oriented and pleasant to talk to. Offered suggestions and very prompt w/their work. I would recommend to friends to buy from Best Buy because the service is great.

These people are and were Very informative and very professional. They were very prompt and the installation was very quick and done with ease and no mess.

Thank goodness I received the setup from the Geek Squad. I never could of handled myself. The TV delivered was broken right out of the box. I woudl have spend hours thinking I was setting something up incorrectly, but they knew, and then took it back, and arranged for another one, and they called me to set up the delivery and install of a new TV. Other than the unfortunate 2 additional days without that TV, they took care of all the issues and when they came to install the new one, it was the same tech so he knew the issues, and they did a wonderful job hooking it, and al my components up as well as the FIOS remote set-up and even giving me a tutorial on how to handle the smart features of the Samsung TV.

The team that delivered my 75in TV was very professional. The TV was brought up 3 flights of stairs, unboxed, and set up in less than 1 hour. Prior to arrival, Cortez, the technician, consistently kept me updated on the time he would get to my residence, calling me multiple times. Not many would be so considerate of one's time. Very happy!

Set up was perfect! Geek Squad could not have been more nicer and knowledgeable!

Zeek was right on time. Knowledgeable soft spoken gentleman. He carefully brought my TV and set it up. He turned it on and showed me the operation of the different channels and controls. LeoN FL

Agents were knowledgeable, friendly and clean. I was given a training session for the new remote and the options it offered. They took my old TV and placed it in my car to take back to Best Buy.