Customer Ratings & Reviews

The Geek Squad is great! I have always had a positive experience whenever I use their services. My tv was setup and they provided me a demo. Really great service!

John Wendorf was exceptional. He was personable and efficient. We were very impressed with his service.

The Geek Squad representatives were very professional and knowledgeable. Hooked up all the devices and had them working perfectly. I might have been able to do it, but not with the efficiency of these technicians. Highly recommend.

The agent's installed my TV quickly and efficiently and also explained to me all that I needed to know about how everything worked

The technician was very professional. He called the day before our appointment to confirm, to get any special directions and to let me know an approximate arrival time. He called before his arrival to reconfirm. There were no problems with installation and he was very patient showing me how to use the TV. He installed my "smart" applications and explained, clearly how to access them. The entire process was a pleasure. It allayed many of my fears of the new technology I was getting.

My TV was fixed today, 1-22-2025, and is working great. He added several channels that Sprectrum is including for free.

Great service by Geek Squad. Was very pleased with the efficiency and knowledge of the technician. Took time to go through everything on the TV.

Delivery and installation were seamless. Agents were knowledgeable and ensured I know how to operate the remote.

The Techs were very professional in delivering and setting up the new TV. Extremely knowledgeable when I had questions for them.

On time and courteous. Knowledgable and fast. Excellent alternative to self install for older people. Especially for a tv this big.

Two men from the Geek squad, delivered and installed and mounted my 100” Samsung Television, they did a great job, friendly and very helpful. I hope Best Buy continues to use their own people instead of third parties, much better service.

The agent set my TV and connected it to all my devices!

Juan Ventura was amazing. He was on time and so professional. He spent time showing us everything and made sure we were ready to go before he left

The agents exhibited knowledge and professionalism in connecting TV to my devices.

I had a wonderful experience with Emily. She contacted me to confirm arrival time. She set up my services in a timely manner and was able to answer all of my questions.

Really awesome experience! Couldn’t be more happier with the service and professionalism of this geek squad member! Quick, friendly and professional! Thanks!!

I recently bought a new Smart TV and Blu Ray player. It was recommended that I get the TV Connect and Setup package with it to have Best Buy Geek Squad to install and set it up with all my peripherals. The two guys that came with the TV and performed the setup and connect were OUTSTANDING. They did a fantastic job on the physical setup/cabling/connections. But they did way more than this. They performed the entire software setup on the unit and demonstrated all the features. They took time to educate me fully all along the way as they worked so when they left I was comfortable with utilization of the unit. This is one service that is worth the money or sometimes you will find that the setup package is included in the price of the TV as a sale add on.

He was a few minutes late but they called and let me know this was going to happen. When he arrived he went right to work on the installation. He was very friendly and knowledgeable.

The Geek Squad gentlemen who installed my 75 inch TV did so with amazing speed and knowledge. As I have a hearing problem, I have a blue tooth device that brings the sound right inside my hearing aids. The new TV presented a bit of a problem hooking up the ComPilot so that it could function properly. The lead tech said no problem, hustled over to the store, and brought back the necessary connectors in a flash so I had sound while the TV was muted thus saving my marriage from an annoyed wife who watches on her TV without the annoying sound from mine.

Amazingly excellent service! They came even earlier than anticipated. It was like 1-2-3 you're hooked up. They gave me some tips, cleaned everything up and it was done!!