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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 582 Showing 11,621-11,640 of 18,776 reviews
  • Rated 5 out of 5 stars

    TV installed quickly and effeciently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who delivered the TV connected it and the satellite and the Firestick. He demonstrated some of the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed it quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and set up. TV is fine. Factory settings for color is not so good. Sound quality for TV is not so good but with sound bad is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my devices.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my devices. When it was discovered my subwoofer had been damaged in the move, agent recommended replacement from Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No more subcontractors...please!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My job involved mounting a 50" television. The subcontractor struggled, called for help from another subcontractor. Almost 3 hours later, it was mounted. Job should have taken less than 1 hour if it was done by Geek Squad who mounted my other TV for me!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Rocks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot imagine having anyone else install my new TV. And now I have them a whole year. They are courteous, informative, took their time to get it right. They gave me just what I wanted!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55" LG TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trevor is very nice, personable and knowledgeable on what he is doing. I would recommend him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TY Set UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous and on time. they explained the features of the new TV. The boss left his phone number if I had any problems. . They were very neat and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv/soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The equipment installation process was outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squat connected my devise!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job unpacking and connecting my tv to all of my devises and were very profesional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two thumbs up for the geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The three gentlemen that delivered and Installed the Wall mount and tv did a excellent job. Fast friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional value and very professional ! Very accommodating .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ! Very professional and accommodating ! They add value !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad members not only got the set running, they did a thorough job of familiarizing me with the set which was very important since the operator's manual Sony provides is minimal at best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm lousy at tech stuff, and very, very grateful for the Geek Squad. I've had GS help three times, and the agents have always been knowledgeable, helpful, efficient, and pleasant. And my dogs likes them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Timely,professional setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers came in on time, looked at the tv and actually used the stand that i had purchased elsewhere and were still able to hook it up quickly and efficiently. Was very impressed with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Atta-Boy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgable + friendly service fellows from the Geek Squad came to my house. Did a great install job on my 55". Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV, Set up, mount & sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for Best Buy Geek Squad to install wall mount for TV, mount it, set it up and wire it, and mount soundbar to TV. So worth. Great job in a timely manner very professional. #BestBuyGeekSquad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agent completed his task quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent finished the set-up and education on how to use the technology, since we did not get that when the tv was installed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a good job installing my TV but could have spent a little more time explaining the settings. I feel a little lost not knowing if things could be improved on depending what I'm watching.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Driver called out. Replacements very efficient!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As one suspects, I sat at the house all day only to learn the original driver was absent. The replacement team delivered my TV after they had completed their deliveries. It may for a LONG day. Thankfully, the installation was very efficiently completed.

    I would recommend this to a friend