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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 584 Showing 11,661-11,680 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came out and was very polite . The ensured they were being safe and followed covid protocol . I will keep using this option for future purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was so adept and patient. Helping me set up apps. Took them no time at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gteat job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad member was professional and set you both tv's and remotes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV, programmed the remote, and was very nice and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A quick tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team arrived on time and quickly installed our tv, sound bar, and blue ray player. Very knowledgeable on tv installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Winning GEEK visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My “GEEK” was extremely professional and personable. He was very efficient and effectively and quickly set me up. I am most appreciative. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed Samsung TV 50"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man did an excellent install of my TV. He also showed me how to use the remote control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery agents were wonderfully communicative, personable, prompt, and safety/cleanliness conscious. I am very appreciative of the excellent service I received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely professional installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers mounted my TV on a special system that I have very quickly and professionally. They were friendly, prompt and courteous. Couldn't expect any better from anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation, remote control setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job. More than what i expected. They worked as a team and got everything working good.. nice job fellas

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Trevor was going to return on Thursday, October 15

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent Set up my TV but could not connect the Surround Sound System. I was told to replace the Yahama Receiver. I ordered a new Yahama Receiver from Best Buy and I am still waiting for the completion of the Hook-Up to the Hisense TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Agent fixed surrounded sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reviewed my surround sound and knew just how to fix the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent techs, very knowledgeable, courteous and efficient. They do a great job providing excellent customer service. You can tell they love what they do!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jennifer and Cody were awesome! Very professional and courteous! Great to see people who appreciate others and truly care about their customers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No wasted time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came in and did their thing installing my new Sony OLED. Showed up on time and had everything in order quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man who delivered and set up my tv wad wonderful. Very knowledgeable and patient. I had a lot of questions and he explained everything to me. He went above and beyond and taught me things I didn't know

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up was swift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My set up Guy was very knowledgeable about the TV and all that is involved with it. I was so pleased and grateful for all the info. he had for me. Such a courteous and respectful young man.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric and Jacob did a fast and efficient work of hooking everything correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they arrived on time,very professional while installing our TV. All of our questions were explained to in detail!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were wonderful. They answered all my questions. Were polite and experienced. I would allow them in my house anytime

    I would recommend this to a friend