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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 585 Showing 11,681-11,700 of 18,776 reviews
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and set up TV and remote very efficiently. They also synched my cable box remote which was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were so knowledgeable and very patient and considerate with any questions or concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rep Chuck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chuck did a great job considering he had to come out twice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cedric is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cedric went above and beyond to get my tv located, delivered, and set up. I appreciate him keeping me posted on his arrival time. He is incredibly knowledgeable and very friendly and kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did what they could but I am still having trouble get disney+ and amazon prime on my tv. However, i'm able to get both on my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was great to have them come and hook up my tv. They were able to get it set up with ease. It would have taken me quite a while. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service with TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did an excellent job setting up the TV. They followed all Covid protocols and disinfected the remotes and door handles upon completion of the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for 65 in tv and larger!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD guys were amazing! Very professional and very good at what they do! Would NEVER I STALL A 75 INCH TV ON MY OWN

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth installation by Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the Geek Squad. Very knowledgeable and polite young man . Did a great job of installation. Explained everything about the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BusterDWalker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my 83" SONY TV. It is more than I thought it would be,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad crushed it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Isaac was wonderful! He was punctual, professional and patient with my questions. He did great work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install and setup TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, courteous and knowledgeable. Set up my TV quickly and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came on time on the early side of their window which was so great for my 90-year-old mother. It was an effortless transition to a much better tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ended up cancelling this service request because we were able to do it ourselves. The individuals were very nice and helpful when we called to cancel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N/A

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travis was wonderful -- very professional & helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv experts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men used care reconnecting my device and went over how to use the remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not realize how well this apparatus could enhance our viewing experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents where here on and set up my tv great had all my apps working for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely recommend the geek squad for installation of the TV. It is well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service representatives.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service representative who installed our TV and sound system were amazing. Very knowledgeable and helpful.

    I would recommend this to a friend