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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 588 Showing 11,741-11,760 of 18,776 reviews
  • Rated 5 out of 5 stars

    Polite and professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two agents arrived with TV; unboxed and assembled it; set it on my entertainment stand and set it up in less than a half hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great workers, answers all my questions. Very respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestBuymicrowave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my microwave, programmed it, set the time. I didn’t have to do anything just enjoy it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my tv to the wall and did a great job of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WALT WAS ON TIME ANDD EFFICIENT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT STAYED FOCUSED N WAS HELPUL... AND ANSWERED ALL QUESTIONS.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Setup my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the setup. It took little time and it is working just fine. I was not feeling well at the time so I needed the help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came in and set up our new TV and sound bar and they were awesome. Nick and Travis were two first class guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech Representative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan arrived on time, very professional & knowledgeable, didn't rush. Give us the opportunity to ask question. First Class Employee. Extremely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did excellent work. Very helpful, very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and compassionate and artiqulate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were extremely professionals . Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic servicemen!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents activated my ring doorbell and reconnected my Sonos sound system and reactivated my Google Nest cameras!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    on time delivery and setup by Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very efficient and had the TV set up quickly and setting up the sound bar. They efficiently went over the remote and how to use it and program the buttons

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were informative. Patient n very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad took care of all issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were on time and answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the tv and all the streaming services. The were very helpful and had a great sense of humor!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was accomplished with frienly manner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accomplished and efficient. We never could set up by ourselves. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional with a great personality. She knew what she was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents knew everything about this TV and how to connect all our devices to it. He spent time showing us how to use all the features so we could get the best use of our new TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paying for the set up was well worth not dealing with the frustration of figuring out what goes where. The geek squad is very helpful and knowledgeable. I would definitely work with them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got me up and running quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my tv and attached all my components. They made sure I understood how to use the remote and how to access all apps.

    I would recommend this to a friend