Customer Ratings & Reviews

it was easy to set the appointment I was updated via text frequently in the says leading up to the appointment The tech showed up wihin the appointment window The installation went very smoothly and all the tech's suggestions were spot on. The products and their operation were clearly demonstrated and the tech made sure I could operate the products I was given contact information in the event I needed follow-up help. All in all, a thoroughly good to excellent experience.

The GS Agents were awesome. They took their time and explained the process as ghe proceeded. They ensured the mumy wife and I fully understood the function of the remotes. They removed our old TV and took care of all the refuse. Except for the new TV it looked as though they were never here. Truly professional and friendly

This new TV offers a very crisp picture with brilliant color details. It’s well worth the investment.

Adam to a great job setting up our new Sony Masters series TV along with connecting it to a Bose 900 sound bar. He had to download the Bose music app to my I phone then run several updates to the sound bar for it to function correctly. I could not have achieved this on my own. They mounted the TV on the wall as well and level it with no wires showing. Just a complete professional job. Tganks

The Geek Squad Technician was excellent. He was very knowledgeable and professional. He answered any question posed and readily solved any problem.

the service was to deliver and set up a 55 Samsung Smart TV. Delivery was on time, I received precise notifications and delivery/set up was quick and efficient. The Geek Squad service person explained only the features I wanted to know about and did the settings exactly as I wanted. Excellent service.

The 2 Geek Squad agents delivered our new 55” Samsung TV, hooked the cable box and external speaker. They connected the smart TV to our Wi-Fi and set up some of our streaming services while explaining the procedure to us. They patiently answered questions we had regarding the the features of our smart TV. The agents were professional, efficient and courteous.

Antiono is the best. Everything works just fine. Clean hook up on all my stuff and tested everything and showed me how and why to use the controls.

The geek squad delivered and set up tv to my needs. They were very professional

Really like the new 85 inch tv. Football looks great on it. Can’t wait for hockey season. The two guys that set up the tv were super nice and answer all my questions. Now we need a sound bar.

This is the second TV delivered and set up by the Geek Squad, and once again, I was happy to have this service. The guys had the TV in place and setup in record time. I'm so glad I was introduced to TotalTech advantages, and will continue to enjoy the benefits that having tech professionals ready, willing and able to help me with my tech purchases.

Excellent service by our Geek Squad tech. He delivered it in a timely fashion, maintained social distancing & wiped items as needed. He removed the broken old tv & boxing for the new tv for recycling. He was knowledgeable & efficient - I did miss some items but was able to figure out everything as he had set up the remotes. I was impressed with Geek Squad’s overall service experience & will be looking to use Best Buy in the future for service & install.

Great workThe Geek Squad service at Best Buy offers a comprehensive tech support solution that's both convenient and reliable for customers seeking assistance with their electronic devices. Whether you're dealing with a problematic laptop, a stubborn software issue, or setting up a new home entertainment system, their team of knowledgeable technicians provides prompt, courteous service, ensuring your tech woes are addressed with expertise. While some may find the service pricing on the higher side, the convenience of having a one-stop solution for tech support, combined with the peace of mind that comes with professional assistance, makes Geek Squad a valuable resource for many. Their ability to troubleshoot a wide range of technical issues, both in-store and online, further enhances the customer experience, making Geek Squad a go-to option for those in need of tech support.

The Geek Squad members who set up my new TV did an excellent job. They arrived on time, were very courteous and knowledgeable, and explained what they were doing so I was left with a sense of a job well done.

Geek squad did a good job delivering, and cleaning up when finished. I needed the TV set on a high mantel, they did a great job with no hesitation. They were very helpful setting up my user profiles in the new television. Highly recommend.

Great service. Professional set up. Helped me understand how to get the best use out of my TV

Dorian from Mas Tec installation was absolutely excellent. Very professional and knowledgeable, this lone installer was so well organized both for hardware and software that it took him less than 45 minutes to replace my old 2012 LED Samsung (inside my armoire) with this great new 48" Samsung OLED. What a great experience. I certainly recommend Best Buy keep Dorian & Mas Tec in their back pocket for all future installs that the Geek Squad can't get to.

Travis as the lead technician wanted to be sure to install our TV the way we wanted it, and solved the need for a wall mount by using the inner attachments so that it would fit on our existing stand which no one else at the local Best Buy store could confirm. They assembled the TV quickly and correctly and completed the setup faster than I could see what they were doing. They also removed all of the packing material and large box to save me from lugging it to the curb for Monday pick-up. They both were friendly, obviously enjoyed their jobs, and spoke clear English. They carted the old TV into an adjacent room where floor space was adequate and unobtrusive. They were a pleasure to have in our home.

I felt I could connect my new 32 inch TV all by myself, but I was not certain that I would be in control of the cable box and my VCR when I was through. So I arranged for Geek Squad to help. (That was a miserable experience in part because I tried to do it by calling Best Buy and the phone service just after Thanksgiving was almost nonexistent and automated. I had questions I needed answering before I could schedule an appointment.) BUT once I got to a person (who was very supportive), all went smoothly. ☺︎ The gentleman who installed my TV was very capable. And yes, in connecting the devices, there were places that appeared on my TV screen that I never would have known to explore. When he was done, I had a "master remote" that controlled the TV AND the cable box and the access to the VCR. I did not need three remotes any more! Magic! ☺︎ And then he tutored me on how to navigate! ☺︎ ☺︎ Life was soooo simple - for those first few days. Then I hit the Mute button. Yes, the TV went mute. ☺︎ BUT I could not get the sound back - nor do anything else for that matter. It took me at least an hour of struggle, before I was in control again. I do not know what buttons I pushed or selections I made or in what order. I know I stumbled onto many of the mysterious areas the installer had gone and had made selections and moved on. My excursion was in no way purposeful and I have no idea how I finally succeeded. But I am in control now. ☺︎ I have learned a lot about the options that are available in the set up of the TV and that is a good thing. BUT I no longer have a "master remote". Nope, I need all three remotes once again. And at the moment, I do not dare to recreate the "master remote". I just do not know enough to try.

The installers where on time, I appreciated the call 30 minutes before that they would be on time. That is so good PR/Customer Service. I paid for Delivery and installation. It is SO worth it!!!! I made sure the area was clear of all breakable items and things that did not need to be there. They were in and out in 50 minutes! It does help to have the area prep for them to work in with just what is expected to be there. The installers were polite to me and my home and very knowledgeable about the setup. I recommend them every time. Just so I do not have to deal with cables.