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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 591 Showing 11,801-11,820 of 18,776 reviews
  • Rated 5 out of 5 stars

    HB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly, explained everything. Went over the operation of the controls. answered questions of options such as sound bars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with Geek Squad, set up was easy & fast. They arrived on time, got a call he was on his way. I really liked the tech, he took time to show me everything I wanted to know about the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent's mounted my 65" TV and connected it to all connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone support is awful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In home service was great. Phone support was AWFUL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were really fast and knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE GEEK SQUAD ANSWERED ALL MY QUESTIONS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENTS INSTALLED AND CONNECTED MY TV TO MY VCR AND CD PLYAYER AND IT WORKS GREAT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jennifer Runyon had my TV set up And ready to go in about 30 min! And even connected my Amazon Movies Too!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install fast and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guy was able to install a 65" screen all by himself...wow!!! He was fast and efficient; mounted bracket on wall and TV onto bracket. Routed cables through my flex conduit and it looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service and Hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and hook up service. The Geek Squad technician displayed the best customer service and made sure my family understood how to operate the equipment BEFORE leaving our residence.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Geek Squaders!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From 1through 10, I would rate 2 Geek squad 12!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service came on time and set up was quick. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater agents set up ROKU TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the ROKU TCL fast and expertly and in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Austin did a great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin did a GREAT job and was extremely knowledgeable on tv types, which was more useful than an hour of Google/YouTube. Thank you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered and setup tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs unboxed, mounted, and programmed the tv for all my apps and streaming services. Everything was done for me. I had no setup to do at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very, very pleasant and knowledgeable. Made other suggestions to help our viewing time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech was extremely helpful ,, knowledgeable and very professional All my questions were answered and the tech really explained in detail the options I had available Excellent technician !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a very good job putting together my cabinet and hooking up my bose soundbar. They showed me how to work the soundbar, and was very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad went above & beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent a considerable amount of time to explain all the features and answer our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the speed and expertise of the Geek Squad service. In addition, they were very nice and easy to talk to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very courteous and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and courteous. Answered all my questions

    I would recommend this to a friend