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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 593 Showing 11,841-11,860 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was fast and excellent. Techs were knowledgeable and could answer any question

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad team was excellent. Did their job then cleaned up all the debrie.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy, now I can watch Netflix!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with the product and Michael Rodriquez was great .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our techs were great! They were helpful and answered all our questions. They cleaned up and took great efforts in setting up everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They figured out how to use an adapter to make our old Bose system work with the new LG TV! They were true Geeks & great to work with! We give them a 10!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stress Free Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the cost. Knowleable techs install and provide explanations where needed. Takes the stress and time consumption of trying to install by yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and timely. No problem with install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were very clean and prompt.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was very professional and clean. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ageny mounted my TV and connected all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the very best. They are neat, qualified and easy to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation Service for TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT installation service. The technician was very friendly and explained everything to me in terms I could understand. Well worth the extra money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were early and hooked up every thing and checked it all out. They also did a quick tutorial to make sure I knew what to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were quick to bring me my TV and stand. They did a wonderful job of placing it on the stand, and connecting my DVD player, VCR and Wii.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are greatest things up right the first time!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed tv promptly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad reps Uluses and Dylan did an outstanding job with the installation customer service and promptness tech like them are much needed in your business. Great work!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS AVAILABLE WITH TOTAL TECH NO CHANGE. LOVE THE SERVICE DID A GREAT JOB

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician educated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say enough about the young man that did my set up! He not only set me up but took the time to educate me on my bought product. Would definitely recommend service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technicians were great. The removal of old TV and installation of new TV was a seamless transition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional, although I didn't personally meet them. I bought for my folks, and they installed. My parents liked them a lot, and I spoke with them on the pone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful, no brainer service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and the man was knowledgeable and extremely helpful! Love the Geek Squad install team!

    I would recommend this to a friend