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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 595 Showing 11,881-11,900 of 18,776 reviews
  • Rated 5 out of 5 stars

    OLED setup was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ian was outstanding. He was very efficient and knowledgeable and by using his services, we are maximizing our audio/video experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You for Delivery and Set-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad members arrived on time. They had the TV set up, connected to the DVD player and cable box in quick time. They showed me how to use my remote. Quality work efficiently done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad is the greatest.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was on time and carefully set up my TV. Unfortunately I needed a DVR set up so they could not program the TV fully. They cleaned up after themselves and were polite and friendly..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Programming

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to have our new remote programmed and the guys who performed the work were professional and took the time to explain how to use the unit. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agent worked expeditiously.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my tv and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super installers. Right on time and so friendly and helpful. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and quick installation. The Tech took time to answer all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Ronald Babcock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were courteous, knowledgeable and professional and likeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect installation with everything in place…great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set everything up. Helpful. Knowageable...............

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent quickly set up tv. Agent also clearly explained controls. Very professional. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid to have the mount Installed on my TV. They did a wonderful job. They also connected the TV in the bedroom that I bought to the necessary cable box and cable wiring. Outstanding customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv quickly and made sure it worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time, installed TV , connected it to cable box, and connected all cable and Wi Fi services. All worked correctly immediately

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad tech was very nice and professional. He took his time to make sure my home theater system was set up right and ready to enjoy my movie. I wish geek squad has more of this guy. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job from start to finish everything went great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys removed my faulty TV & remounted & installed the replacement. Done with care and speed. Good team

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick professional service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was put where I wanted it without any problems and when the techs left I was a happy camper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat Buy installer delivered the TV, installed the TV in my cabnet, connected my wireless head phones to the TV. Installer removed the old TV and all the packing from the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let the experts do it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I figured it was worth the small additional cost to have the Geek Squad guys do all the hook ups while they were there delivering the TV. Was a good choice for me, very happy with their service!

    I would recommend this to a friend