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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 597 Showing 11,921-11,940 of 18,776 reviews
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely loved Alex Helm. he was so friendly and quick and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, competent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys who installed our new TV did an awesome job. They were knowledgeable and professional and had us hooked up in a minimum amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup 65 TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men set it up removed all boxes, wore masks, shoe covers and cleaned all surfaces touched to make things as sanitary as possible in the wake of COVID 19.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still need tech to finish setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came out To set up my TV and Hue Lighting. They were here for a while. They did a great job, however, my internet was slow so they have to reschedule to come back and finish set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos - Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad conne ted the smart Tv and DVR to our wifi network. They were able yo figure out a problem we had with our dul band network and told us to call our cable company to fix the setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs know their stuff. Also got the insurance for appliances in the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made everything easy to understand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great. They came on time and set up the TV and helped me with ordering a part I needed to connect my old VHS player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent worked on main computer couldn't find an answer to fix it -changed info over to laptop recycled old computer parts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WOW is all I can say about this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is awesome. Professional in everyway. They always have my best interest at heart.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modify system connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent was timely, thorough, and helpfully explained the new connections. We were extremely pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted and connected TV to existing inputs, then "programmed" to access dish, "on air" channels and DVD player much faster that I would have been able to figure it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV to my other items (cable box, DVD player). The agents also showed me how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys were very thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and connected everything while explaining everything so that I was able to fully understand how everything worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came on time and installed everything quickly. He was very informative and explained how to use everything as well as the features and settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technician got everything setup and running very quickly which was a plus. The technician also took the time to give my wife and I a tutorial of how our new devices/system operates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. We had no idea what to do and they were very patient and efficient and set up everything well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agents installed my tv perfect!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS Agents did excellent work. They were very professional & knowledgeable!! Kudos to great agents

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived on time and worked quickly and efficiently to set up my new TV and hook up my sound bar to it. Took time to explain the operation of the new TV and was very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was timely and efficient. Really informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a Smart TV for my in-laws and were concerned about any questions they may have. Geek Squad was amazing and patient while a lot of questions were asked. Would highly recommend them.

    I would recommend this to a friend