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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 598 Showing 11,941-11,960 of 18,776 reviews
  • Rated 4 out of 5 stars

    They are worth the extra.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed both tvs and the large tv stand. He connected all the accessories and was an extremely pleasant individual, He worked quickly and was unfettered by the tv which was broken in transit by an outside vendor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad diagnosed my the problem with my television and gave me technical steps to take to resolve my problem in an economical manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome service we had in he was on time in very respectable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free setup with Bestbuy membership. You can’t beat that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install of new 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Competent Geek Squad does it again! Clean knowledgeable and affable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service installing TV. Matt was helpful, genial and professional. Got the job done quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was unboxed and set up before I knew it. The agent explained the remote to me and cleaned-up thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater comes to life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my home theater set up was not working and the tech has it working properly in minutes. He stayed to teach me how to trouble shoot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DanielB’s home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake did an amazingly quick setup for my home theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came in to mount my 70" TV on a cinder block wall. Guy broke my TV stand, but order a new one for me and came to put it together once it arrived at no additional cost. Very friendly and accommodating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my tv up and running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know what I would do without the geek squad! The are always very professional and all do a fantastic job on things that I never understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were professional with protective footwear as to not dirty the floors, great job overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Smart TV and connecting any TV to my Spectrum Cable and it’s remote is always challenging so for me, it was well worth the money to have a professional deliver and install it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad hooked up my sound system. The Tech was knowledgeable, and I greatly appreciate how he helped train me on its usage. The sound is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technicians were great. answered my many "non-techy" person questions. so patient with me and I really appreciate that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen were prifessuonal, nice and very knowledgeable about the product they were mounting. They were very helpful to give me tips on other products and/or services without being pushy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product really Works great, I would recommend to others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time, great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent safely delivered my new television and set it up for me. Very professional and pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and great watching my shows

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Polite Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service - rep showed up on time and did all that was asked and yes took away old Samsung that burnt out - wasn't even 6 year old! Geek Squad was very nice and easy going.

    I would recommend this to a friend