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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 18,776 reviews
  • Rated 4 out of 5 stars

    Pleasant and great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up and connect. Agent Dustin helpful and great attitude. Fireplace insert didn’t work bet he had a replacement schedule to be delivered in a couple weeks by end of day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV and DVD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad dod a great job of installing our new TV and DVD player.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello, the dealing was excellent. The TV was changed twice due to damage to the item during shipping, but the customer service was more than wonderful. Now I have this TV. It is good and the service is good. I thank Best Buy a lot for their concern for the buyer and they were trustworthy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome agent. He installed my TV just the way I like it. Thanks for your service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speedy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Geeks were courteous and very knowledgeable. It took them no time to have my tv installed !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed and mounted tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech delivered 50 inch tv and mounted it And perfect connection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unloaded and set up in 30 minutes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These folks went over and above.It was late,they installed it free and gave me $125 back for my inconvenience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called to let us know when arriving. Very professional. Set up everything quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saving the day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in knowing what to do and got to work right away and install this tv and wall mount for my cameras I also purchase and total tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was quick and done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service ! Its very comforting knowing you have pros doing a tough job crew was phenomenal when they came out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did it in a very timely manner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They put in in the cabinet and hooked everything up. Showed us how to use all the bells and whistles on the set. Answered our questions about how to use. Most helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service they brought the tv upstairs placed it on my stand and assist in setting up programs on the set thanks for this service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation took longer than I expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents had some difficulty setting up my tv stand . Once they complete that task , the agents installed my tv. I was a little upset that the agents came extremely late . However , I was please with overall process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys, took the time to do it right! Cleaned up even vacumed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agents were so amazing. I do not have the words to describe their knowledge and attention to detail. They were so patient with my numerous questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos To Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Install For My TV, Agent Who Helped Set Appointment Very Nice, Tech Who Installed Very Nice And Helpful, Explained To Mom, How To Operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation - fast & friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely arrival, in, setup replacement, cleanup, perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow… Geek Squad installers are worth every penny. Oh wait, it free because I am a Total Tech Member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery tech came in and setup my tv, updated it and had me sign in my Google account. They were great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents was professional and knowledgeable and so helpful placing this item in my home Jho he’s awesome and his assistant for this job that day made us so happy.

    I would recommend this to a friend