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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 600 Showing 11,981-12,000 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Installers were very nice, professional and had the New TV unwrapped, mounted and installed in very short time period. Showed us the New TV Remote and how to navigate.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best service I've ever had! Mark and Mike went above and beyond….can't praise them enough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed internet/router troubles.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents came to assess a problem with internet/router connection to my TV/sound system. In a short time, discovered the problem and fixed it!.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was great. They were punctual, friendly, professional, knowledgeable hooked up the TV, transferred and hooked up the tv we were moving and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good quick job and explained everything. Installed old tv in bedroom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dumb tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad had some difficulty setting it up. I still have problems sometimes changing channels. It’s not a smart tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've depended on Geek Squad for years and they've never let me down. When the tech set up the sound bar and satellite speakers, he programmed everything on my cable remote. I couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very impressed with the two young men that came to our home and set up our printer and TV . They answered all our questions and made us feel comfortable with our choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation is excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents got everything installed and even connected an older device, explaining in detail, how to operated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were knowledgeable and helpful in the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad service men were very professional very helpful in installing my sony tv. i would highly reccomend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were very good. Complicated setuup was done very smoothly. Wall mounting was done very expertly . Part of why Best Buy is better than Amazon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient setup. Quick and clean. Sound bar already existed from a previous setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Rep set up the TV and soundbar quickly and explained everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job done well and quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new TV, and moved our old one to a different room. The Geek Squad technician arrived on time (with the new TV) and had both the old and new one installed and working quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All questions were answered thoroughly and extra assistance and instruction was given.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install and deliver TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech delivery and installation is an excellent benefit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent knew what he was doing, was efficient and helpful! We are delighted!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly excellence service. Professional is different. Money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Manager at San Rafael store is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael is a great store Manager he listens to the customer and makes sure to make it right. The Geek Squad staff that does the tv mounting on the wall are also amazing.

    I would recommend this to a friend