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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 601 Showing 12,001-12,020 of 18,776 reviews
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a bad experience with BestBuy!!!! Will always be my GOT TO!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted TV on wall using existing mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent worked meticulously to utilize our existing wall mount and get the TV up off the entertainment center in a new room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up and explained everything very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad explained new tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents delivered and set our new tv. explained features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers provided info on the installation of the TV and also TV subscriptions. Patient in answering many of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Effective installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't fault them in any way. They were personable and did what they were supposed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service. Careful with everything and did a nice job of explaining features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely recommend Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, agents set up my new tv and removed the old one for recycling.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service completed as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was alright. The only thing I’m not satisfy is that as a Total Tech subscriber I still have to pay for the installation when in the states is included.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys came out brought it in, hooked it all up and even set my remotes all up. They were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service again!!!! We appreciate the GeekSquad!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the components and the Harmony remote, reprogrammed the receiver to reach optimal sound quality. Just a great day at the office!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made my life simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a senior, it can be frustrating putting together and setting up the new electronics. Geek squad made my life simple. Quick assembly and setup. I'm very happy with Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Timely arrival and completion.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representatives efficiently completed all set up procedures. Hauled away all empty boxes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connect and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good value and to me a need in TV installation. Best Buy seems to do a good job in proving installation expertise and the related parts I need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a 86 inch tv and geek squad delivered it and set it up with no problems!! I highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD DOES IT AGAIN!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was outstanding. On time. Very Professional. Made me feel very important.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pair did a great job and gave me basic instructions which showed me something new after all. I did not have to follow up with any questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A GREAT GEEK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient professional took the time to explain TV functions answered ALL questions clearly GREAT customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech showed up on time and install was done quickly and done right.

    I would recommend this to a friend