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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 602 Showing 12,021-12,040 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad wonderful.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made sure it was hooked up and working properly and that I was educated to use everything correctly. Courteous and respectful and very very helpful. Just great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation went very well, and timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very capable, and very nice having them in my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV on my wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job hanging my TV and hiding the cords.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the Geek Squad to deliver and set my television up. After waiting about a week for the appointed delivery time I was pushed from the morning to the afternoon because they had a "big job" to do. Needless to say but my morning was wasted and my afternoon plans had to be altered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick TV install and hook up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say, they got here and the telivision was up hooked up and running in a few minutes. Everything was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong technical capability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Sqad understands this recovery well and did an excellent job of setting it up. They also optimize the color on the TV as well as showed me the featyof TV and remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad had to come twice due to a problem with the product sold to us at the store. Both times the representative handled our problem in a very professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    service techs did a very good job in tv installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent Ben Wood did a great job and we would recommend him highly. We have always found the Geek Sqiad Service to be outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian corrected my issues. O

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was extremely knowledgeable in all aspects of getting the TV to preform properly and his advice on getting improvement from Comcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well satisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service by Jonathon. All questions answered and cleaned up our old problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job and personable .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came right in and remove that big ole monster of a TV that I had. And the gentleman took care of everything and answered every question. Great job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD WAS GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY SATISFIED WITH THE AGENTS WHO CONNECTED AND INSTALLED MY TV,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Rep gave us information on how to install the system. We did not need the direct assistance of the Geeks they did not have a rolling TV stand as we are needing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up on time, were very knowledgeable, very patient, answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed by Geek Squad in a timely manner and connected all the Devices without issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up my 83" tv. Very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from Geek Squad. Supervisor arranged for my service on schedule despite a personell problem with absent technician Technician who responded was fast, courteous and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV Inatallation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation tech was very knowledgeable, fast, and just generally a really helpful person!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV and swivel stand quickl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We highly recommend getting a Geek Squad service plan and enlisting the Geek Squad for any device installation and or issue resolution.

    I would recommend this to a friend