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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 605 Showing 12,081-12,100 of 18,776 reviews
  • Rated 5 out of 5 stars

    Install was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Show us everything we need to know about tv control advise to get the right stand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was completed quickly. Setup done expertly and delivered on day expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got the job done quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted and cables hooked up for HDMI and optical routing through the wall to a tv cabinet. Quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good TV set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the TV perfectly. It didn't take a lot of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad and an added bonus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected our TV quickly and efficiently and gave us a quick lesson on how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Brian

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was knowledgeable, accommodating and kind!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made this a GREAT EXPERIENCE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James and Matt were great. They set up our new tv, sound system and remote plus removed our old tv. Will definitely use them again in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic item! Does everything I want it to do. Highly recommend this to others! Quality brand and product! Love using this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad setvice tv installed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the service and the installation. Quick mounting and setting the device plus connected the tv to a sound bar in no time. Everything works fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up streaming services.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin set up my Netflix and Disney+ on each of my TV's and taught me how to navigate the systems. He was very professional and very patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. They spent time explaining how the remote and all the settings to the TV worked. But wanted to make sure I was satisfied and happy , Thanks for the good work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service with additional installation of tv system. Technicians very good about explaining additional things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick instsll by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able to install my tv and connect all my components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my 75" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup my 75" TV and setup my Spectrum remote. Also showed us how to use the most relevant apps. I would give the agents 5star rating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They wete professional, informative, took time to explain and make dure everything worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEKS are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys knew exactly what they were doing and configured the TV, sound, and WiFi link to home network. They demonstrated controls and options clearly and we're gone faster than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were wonderful. Had my problem fixed quickly and took the time to explain everything to my husband and I.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So polite and professional. It would have taken us hours to set up with all the ad blockers etc. Things I didn't even know were on the TV. An all the cables...never would have figured that out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was wonderful. We asked so many questions ahe was patient and he thoroughly answered all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad flawlessly set up my new QLED TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad's Nicholas did a flawless job in connecting and setting up my new 55"Samsung QLED TV. I truly could not have done it myself.

    I would recommend this to a friend