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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 606 Showing 12,101-12,120 of 18,776 reviews
  • Rated 5 out of 5 stars

    Greek squd installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had great experience with the geek squad. They were very helpful to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install. Very timely Features were shown and appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech was professional, quick, and clea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Tech who came did an awesome job. They were professional, thorough and quick. They cleaned up completely. Very patient in communicating how to use the new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done in no time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was connected to cable box and Roku. The old set got hauled away. Was done very efficiently. wish new tvs had more paper directions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zack was knowledgeable and efficient, asset to Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed old tv and hooked up new tv.they did an excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rob from the Tech guys set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gent Rob delivered my TV early, expertly set it up then patiently explained everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A BIG PLUS FOR THE GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    INSTALATION, EXPLANATIONS AND OPERATION OF NEW TV WAS DONE VERY PROFESSIONALLY.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians were very knowledgeable and professional about their work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good and bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed that we were unable to set up this TV without getting the Geek Squad to do it. Starting up a new TV should not be that complicated. On the bright side, the Geek Squad guys were good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My agent was extremely knowledgeable and helpful.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never have I understood better an electronic device I have purchased from anyone. Your representative was the best instructor/installer I have EVER encountered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sebastian was on time and took care of everything in an efficient manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad is the best. did a great job of uninstall the old tv and the hook up of the new one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good fellas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys we’re pretty cool and professional but weren’t needed but they did a good job in a timely fashon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was quick and efficient and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent in-home service, no other service competes with Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad put the cabinet together and hooked up tv and all extras I have. I highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job with the set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mounted and set up perfectly. To be honest, this service is the reason I made the purchases from Best Buy. I couldn't have done it without you guys, thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technician was very professional answered all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very professional answered all my questions and set everything up seem to be with these I will definitely use the squad again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected my complete home theater system. They were thorough and professional, and made sure I understood everything about the products before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv set up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the teck called me 2 times befor my appointment time to keep me updated, he was early and did a great job to show me how to use everything, great job thank you

    I would recommend this to a friend