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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 607 Showing 12,121-12,140 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed and connected all my components, but of course they can't do anything w/ the tiny legs of the big screen TV on top of the narrow table.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was some confusion between the cable controls and the TV controls, but now that we’ve got it worked out we’re very happy with the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was quickly installed and the Geek Squad moved the TV being replaced to the bedroom and hooked it up as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MySmartTVInstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech was outstanding. Not only was he very polite, he was very knowledgeable about the installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad so helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasure to deal with Best Buy and the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tech service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech solved my problem and was great! getting thru your phone system is another issue entirely. not good. but the tech who came was GREAT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv mounting service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally done and clean up afterwards. Offered recommendations for future purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A terrific TV at a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a 50" TV to replace an old 50" huge box TV and what a great difference it made. Our Geek Squad Tech was awesome in setting up the new TV and giving us great ideas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup , George was very knowledgeable &!he is certainly an asset to your company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Karli, the in store agent, was extremely helpful & knowledgeable in arranging for my Geek Squad appointment. She is an asset to Brst Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    removed old wall mount TV - a dinosaur weighing a ton! and then installed the new unit in a jiffy. Hooked up the DirecTV client and got everything working the first time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a fine washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife had talked me into a fancy washer when we moved in. This one with the agitator cleans so much better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys where very professional and excellent! Set up and answered any questions! Excellent setup and customer service bravo!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE GEEK SQUAD HOOKUP.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT WAS EXCELLENT. VERY KNOWLEDGEABLE AND PRECISE. THE HOOKUP WAS DONE VERY NEATLY AND TO MY SATISFACTION. GREAT JOB!!! THANKS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and very thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very quick and made sure equipment was located and installed correctly. My only concern was that the installer was left-handed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys showed up right on time. Worked efficiently and explained all functions of tv. Had a little trouble setting up internet but after a few tries he got it connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very polite and professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick , efficient and very polite. Would absolutely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in awe of the knowledge and expertise of these installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old TV move to new room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before the Geek Squad installed our new TV, they had to move the old one to the play room. They did very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a good and perfect job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that setup the tv were really experts and friendly too.

    I would recommend this to a friend