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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 608 Showing 12,141-12,160 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony was curious and be helpful. He has serviced my purchases on 2 occasions. He gets bonus points!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad worth every penny. Set up TV's, git them all working and explained how to use it & remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vicki was very courteous & helpful. She could not complete the printer hook up & is transferring to a more expert technician

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experiencce

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Acceptable installation. Compitent employees helpful with questions i had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers installed it quickly and efficiently and connected it to all my devices. Cleaned up and removed all the packaging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and knowledgeable techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed the receiver, speakers, tv antenna quickly and took the time to explain how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kind respectful polite very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was very quick arrived early yeah!! And they were so helpful as well with hook up and programming also..,love Best Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tecnician spent alot of time with me getting me understand the new tv and sound bar. When he left he gave me his business card and told me to call him if i get a problem. OUTSTANDING.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect setup!!! My daughter loves her TV!!! Well worth to get the Samsung!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing tv & cool geek squad....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The samsung curved tv 65 inches is very cool, brilliant color and very easy navigating plus the Geek Squad they're amazing and they had it set up perfectly....very satisfied customer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was very professional.Iam more than pleased with this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quickly set up my TV and WIFI Mesh.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and made sure it was connected properly. They also set up a WIFI Mesh.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional 3rd party contractor installed tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came to my house was fabulous, very professional. He even offered to vacuum my floor to clean up the dust caused by the wall installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and helpful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed our new Samsung smart TV and did a great job. The guys were very professional, courteous, and helpful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Install??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the set up of my tv was great - I have been upset because I asked for 3 simple services and the response was not great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He hooked up TV, sound bar, assembled stand.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great. He knew what he was doing, was very gracious and spent a very busy 3 hours working up our our several purchases and moving us into modern age.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents were very professional and accommodating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hats off to geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both of the squad were very impressive and helpful and resourceful. Thanks a lot geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents made sure everything was working properly Didn't stop till it was right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My guys put the work in. Good job. Quick, easy, efficient. Top quality.

    I would recommend this to a friend