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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 610 Showing 12,181-12,200 of 18,776 reviews
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get Squad provided excellent service. They were quite knowledgable, and efficient service. They explained what they were doing, and answered all my questions after explains the operation to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and support

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician who set up and installed our tv was great. Set it up and stayed to answer all our questions and made sure we were comfortable with all the features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony from Geek Squad did his thing in about a 1/2 hour. It probably took hime longer than that to instruct me how to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New smart tv installed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional efficient and helpful in showing us how to use our new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my 75" tv along with the mount. They did a great job, very quick. They put it exactly where I asked. Looks great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice t.v. for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice t.v. for the money. However, be aware that it is not exactly compatible with Comcast.It took three techs from Comcast and one Geek Squad to work with Comcast on;y using the remote control from Comcast. Very confusing if you are not a tech person.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't connect to all my things said they could only connect 3 things seem like they were in a hurry to leave i was there first customer of the day

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tvhookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that came to hook up my tv were very cordial and very professional . But they were unable to hook my tv because they informed me I would have to purchase a wall mount because it would not fit on my stand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were extremely helpful and did a great job setting us all up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed neatly and quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up TV and briefly explained. After a couple of weeks use it became apparent that there would be a longer then expected learning curve. One example, how do you uninstall Google TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service & setup (wi-fi etc.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered my big screen & returned to store to replace inoperative remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He connected it up with real good customer service skills and mechanical skills. thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oled TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my tv in a short amount of time. They were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They also installed a 65" LG OLED. They arrived early and were very professional and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Darrell and Andrew were better than excellent! They were personable, professional and nice guys! if you are lucky enough to get them on a tv install like we had, you're in good hands

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did everything necessary and were very helpful. We're willing and able to answer all of my questions. Very courteous and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Lesley, was clearly knowledgeable and technically proficient. He was very patient and polite, answering all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS installed and setup my tv quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS setup my tv and devices and made sure everything worked properly before they left. Number one reason I like the GS is they explain things in simple terms.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Above and beyond service! Great guys who put the customer first!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rides again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Techs that showed up at my house, before time I should say, were quick and knew what were doing.

    I would recommend this to a friend