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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 613 Showing 12,241-12,260 of 18,776 reviews
  • Rated 5 out of 5 stars

    INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AGENT DID AN EXCELLENT JOB OF SETTING MY 65" TV PLUS HE ANSWERED ALL MY QUESTIONS ABOUT TV SETUP WITH COMCAST. SUPER KUDOS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did everything they were supposed to do and were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was one of the best things I could’ve done in a long time!! I’m very pleased with my purchase!!! YES!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony ear phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ear phones. However they did not connect them to anything for me. But Sony earphones are great

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    safe and secure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly and knowledgable in their field.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best install ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were efficient and came at scheduled time and installed and showed me how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All options were explained in detail. Every component was connected and verified that they were all working. Well worth having them out for peace of mind after making a big purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad members were quick, professional and didn't leave a mess when mounting 65" Samsung TV.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor communication from purchase to geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very personable. Did not explain much how tv worked. Did not have long cord for sound on his truck. Not sure write up for install was correct.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great source of help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t use Geek Squad many times but when we did use them, the techs were very helpful to help get our issues resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She did a great job setting up my Tv and showed me how to work it! Was very friendly and respectful! Would definitely recommend Best Buy !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Came on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came right on time. He setup my TV in a timely amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was top notch!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was top notch and did a fabulous job installing an 85" Samsung Frame TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys installed my speaker system in my living room for my 70" TV. Everything that they did from start to finish was a professional job! I am extremely happy with the results!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly, very professional. Examined TV/set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent examined my TV and all the equipment. Advised we needed to up date the motum. Restored our service and gave instructions on use that we needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seriously, guys?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV picture good. They installed the tv in a very lazy fashion. The wires were sticking out the front instead of being hidden in the back of the tv (almost touching the cocktail table!).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On-time and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on-time and professionally handled. Delivery team was courteous and helpful. Very satisfied with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and SoundBar and wee very professional and explained everything they were doing….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous. I like the fact that my TV was set up with no worries of damage and ready to go with the press of the ON button after I sit in my recliner. Well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was great! Very professional. No stress install. Thanks for all you do!

    I would recommend this to a friend