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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 615 Showing 12,281-12,300 of 18,776 reviews
  • Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys who answered all questions and showed how to operate the remote.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They never enabled my wired speaker. They just put the HDMI cables in the output slots without asking me witch ones I wanted where. I could have set it up, just needed someone to pit it on the fireplace. Average job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and professional set up! They were at my house the time they told me they would be!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved Me the Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had to do some reaching behind entertainment station and handled everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    item had to be returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the microwave oven, i.e. had made a mistake in dimensions for a counter top. No fault at the outlet or with the Geek Sqd

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TV SET UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked very little about the whole thing. When I purchased the TV and the plan I was told it would be delivered and installed July 2. On July 1st at 5 pm I got a text saying my installation was now scheduled for July 14, zero for customer service and promises. Only good thing was the installers were pleasant and finally got the TV working with sound as well as picture.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great job on installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation technician was on time. He was thorough and made sure everything worked before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent (Phil) installed new 50" TV. He was very efficient, polite, and knowledgeable,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our TV was installed quickly and safely by a very courteous crew. They showed us how to us remote and cleaned up an sanitized after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use the Geek Squad. They know what they are doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad crew did a great job of installing our tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Profesional installation of my new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend having the Best Buy professionals install your new TV. They take care of connecting to your other devices. They also do a great job of Cable management.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad is always very helpful when I need them. Very knowledgeable, I would recommend them to anyone. Keep up the good work. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On going problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad has always been able to solve our problems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech makes it easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians uninstalled my old tv and were able to set up New tv and remote with easy instructions in no time; so easy. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was amazing! Maureen was very helpful and answered all my questions. She taught me a few new things too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered and installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Geek Squad deliver and install my new TV was a great decision. And I did not have to worry about discarding the box afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad offered above and beyond my expectation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam was awesome and helped me troubleshoot why I was having connection and lag time in viewing shows.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad know their stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Profesional quick knowledgeable. I have used the Geek squad four or five times and would recommend them for big screen tv insulation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect setup. All items work together smoothly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up TV, sound bar, connections, wifi connected, Netflix working, etc The installer was very nice, helpul with suggestions, and demonstrated how to do things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with service, courteous and knowledgeable.

    I would recommend this to a friend