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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 616 Showing 12,301-12,320 of 18,776 reviews
  • Rated 5 out of 5 stars

    TV Installation Done Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was placed, hooked up, and connected to my devices. The guys were on time, very polite, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service provided by Tom.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad, Tom, was most knowledgeable and most efficient in getting our new Samsung TV and Sound Bar connected and operating correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Darrell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    65”Q80T hooked up the internet they did a super good job. The guys where very polite and knowledgeable. Worth every bit they chsty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    since the 1st tv as broken I had to go back to the store and order a different one geek squad brought it to me in 2 days and set it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad showed up when scheduled and did everything we needed. They even had to go back to the store for a different mounting because we bought the wrong one. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SUper job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THe agents were very knowledgeable and informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery specialist for my Big TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LeRoy and Bradley were awesome and accommodated all of my requests while hanging my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was amazing, I recommend my best friend to purchase her TV there. She did a 56 inch Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up of Television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians did a great job of setting up my new tv, a 75in. Samsung tv. They set it up, explained the tech of it so that it was easy to understand.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geeksquad connected my headphone to the tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was to connect my headphone to the tv. I am partly handicapped and needed help to make the connection. Theguys are good but it cost me 176.00 in addition to my annual 199.00 !! So i will have to cancel my annual since i only need people at my house if needed because handicap and hearing problem. I went to geeksquad in the shop for years but cannot do anymore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer were wonderful, they were very respectful and cleaned up when finished

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked for hours

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician worked at my house for hours setting everything up, teaching me how to use everything. Really worth the expense for someone who cannot possibly set up on her own!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is very professional, knowledable and friendly. Always take care of your products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for providing excellent service. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They knew what they were doing and nd were very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was wonderful! He answered my questions, and showed me features that I would never have known about!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55" HDTV Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agents took great care removing 55" HDTV above fireplace,attached stand ,relocated it in another room in home and reconfigured all wiring for excellent viewing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad moved our old living room TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad moved our 50” TV to the bedroom and programmed the new remote to work with it. Quick and efficient...very pleased with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed a new DVD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the work that the Geek Squad has done in my home. Everything is working well with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup my TV & Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chapman & Thomas we’re very knowledgeable able everything and walked me through it all, great team, they made it easy for me

    I would recommend this to a friend