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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 617 Showing 12,321-12,340 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great sqaud...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, professional, and deep knowledge of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men were quite pleasant and adept at the task; they answered all ?'s I had clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The crew of the Geek Squad did the work needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work was completed and they then advised of what they did and then answered a few questions. Work was very professional and I was very happy with their weork

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my tv and explained patiently how to use the remote.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Had to come back with a more capable technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first tech came by and was very nice, but he didn't have skill set (or hardware with him) to do the install on the ticket. The following day a second tech came over and did a great job (and had all the right tools).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy who mounted the TV and everything was amazing. Very knowledgeable and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad : William Perkins & Mason "top guns"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! On time....super professional....know it all! Great sense of humor....and I can keep on going!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'd do it again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were wonderful and very thoughtful about clean up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was very professional and respected my home .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She respected my home by wearing booties and her face mask to protect me. She was very friendly and understanding because I'm hearing impaired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent changed the orientation of my TV mount to be compatible with my sound bar and connected my equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Mounted and installed all connections to peripheral devices. Knowledgeable and amiable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV move and setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad moved an additional TV for me and made sure as usual that everything is working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY HAPPY WITH OUTCOME!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oscar was wonderful! Very patient with someone not tech savvy and went above and beyond just being competent. A real asset to Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guys did an awesome job. Explained and de monstrated the tv features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great. They are fast helpful and very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They moved my 55" to another room. And then connected my new 65" in my living room. The job was done quickly and flawlessly. And they were nice guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55" QLED TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all my devices and the TV is working great along with my other items. Geek Squad did an excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied! Nice picture and good sound. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cory has knowledge of products and was very professional with set up and delivery. He is definitely an asset to your customer service team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service / setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and helpful. Answered all the questions we had.

    I would recommend this to a friend