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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 619 Showing 12,361-12,380 of 18,776 reviews
  • Rated 5 out of 5 stars

    Moved and Mounted old tv in another room.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected old tv in a bedroom after I replaced and upgraded the tv in the family room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the way to go with your audio / video set up. No worries about any set up issues. They are very nice, tidy, & cleans up afterward. The service is a bit pricey but well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job well done by the two technicians, came on time and went over all the new details before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go to Best Buy for the best service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful. Great service. I am so pleased with the products and the personnel. Will recommend to family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He did agreat job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new smart tv and the geek squad guy who came to my house was extremely helpful to me. I will deal with best buy again because of this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly trained and organized. Peace of mind is worth it any time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad troubleshoot home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad agent identified the problem with my home theater speakers and was able to resolve the problem quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The techs were both pleasant and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the tv was already mounted, the techs walked us through all the features of our new tv. They answered all of our questions. They were quite knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It went smoothly until the power went out at my house. Even with that the tech called me to make sure it was all up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great!!! I cannot say enough, they cleaned up after themselves and left no trach behind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was extremely professional. They were on time, helpful, and the setup was quick and easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    55 inch Television and soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not happy with the installer. He SCREWED up my cable box. He was not able to complete the installation. Had to go to the store and complain. Someone else came that day and finished the installation!! The first installer would not return return my phone call!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    total tech install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    install service was great. worth the money spent and the technician was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and were very professional. I will use Geek Squad will all of my technical needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good value TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV in every way for the cost. The The installer was very good also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sqaod set up tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my tv there was very nice they did a good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my telivision quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my television with great care. They were very kind and considerate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer was excellent. We would definitely ask for him again on any subsequent purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and set up was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "geek squad" was awesome on time and set up was quick and "painless" for me. I highly recommend this service and I will use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, they come to your home and install your equipment. I was included with my total tech membership.

    I would recommend this to a friend