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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 620 Showing 12,381-12,400 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great job by friendly young men.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad (2 young men) delivered our TV and sound bar, set them up, and removed the old TV. They were quick, friendly, knowledgeable, and did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our new tv and hooked up our

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Worked fast. Good thorough explanation of features of the new tv and it's controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service - in home

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this geek squad service was excellent- he was knowledgeable and eager to help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Houston

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Looks great after the team installed. Took the time to make sure I understood how to work all the new settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient installation of my smart tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were quick, efficient and pleasant and removed the old tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did an excellent job of setting up the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the TV and connected all devices and showed how to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squade installed TV quickly.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV on the wall after the wrong articulating arm was purchased initially.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable. Arrived on time and completed the work with great customer service experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very professional

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents positioned and mounted my TV on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how we received updates and knew what to expect before the visit. Everything went smoothly and they were done faster than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jason from Best Buy did a great job. We were just

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's just say we hd the best three associates, from Nic, the sales person at , the store, to Sandy at the store Geek Squad. Then to the Geek Squad, Jason at our house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    top notch service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very polite, on time and setup the TV as desired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job! They akso showed me how to work everyth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new TV on the wall, hooked it up, and put the cord inside the wall in a swift amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dave did an awesome job....

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my WIFI connected to the TV quickly...Answered all my questions....The guy was absolutely awesome....THIS is WHY it pays to have Geek Squad connect your TV set....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers did a very good job of connecting all of our electronics when the TV was installed (Blu-ray, receiver, gaming system, CD player). However, they did not arrive in the window provided by Best Buy scheduling, which kept me hostage for most of the day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I enjoyed the friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service friendly and very polite personnel,,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad vs TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs came on time, explained everything and knew what they were doing. I would never have figured out how to hook up the TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T v set up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad delivered and set up new t v and removed old one very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is the way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lisa did a great job. Explained how everything worked. Cleaned up everything and hauled the old analog TV away. Which was my biggest concern. It was a big, heavy puppy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and personable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, professional, and lived up to their reputation of knowing what they were doing.

    I would recommend this to a friend