Customer Ratings & Reviews

When I brought the item home it did not work. I had difficulty returning it and getting a credit on my Best buy credit card.

The agent installed and set up my LG OLED TV. They were professional, courteous, followed the Covid19 guidelines, and did a great job.

Great customer service. Tv crew were on time , Customer service was excellent.

Very impressed with the service I was provided. They were very nice and super helpful.

Service technician was on time and very polite. He was knowledgeable and helpful with my questions.

geek squad was terrific in setting up this tv to my existing cable, and explaining everything. Kind, courteous and knowledgable.

Very thorough and professional did a terrific job with the mounting the TV on my Insignia stand and programming.

Job was done professionally and without any problems to speak of.

Tech who installed my TV was very knowledgeable and friendly. Did a great job. Answered all my questions. I was extremely pleased.

Very friendly service- they certainly knew what they were doing

Install was simple and done quickly without issue. I wanted a Bluetooth device for my hearing aids connected to the tv and they did not know how. They were going to have someone else arrange to do this. I’m still waiting.......

the Geek Squad came out and set up my system and I can't believe the tv and soundbar. Geek Squad guys were very professional and answered all of my questions.

The Geeks set up the tv and connected it to the internet, sound bar and OTA antenna without a hitch. Very happy.

The service was wonderful. Everything went smoothly

When I placed an order for this service I was told the window of time on the day of delivery would be 7am till 7pm. Wow. THats 12 hours of waiting. So the Associate then said I would get a phone call giving me a more narrow time frame, I assumed, the day before the delivery . No one called. At 8:30 am on the day of delivery, I get as phone call from Geek Squad telling me they would be at my house in 20 minutes. TRouble was, I was in the shower and missed the call. THey showed up and I was blow drying my hair. They said they rang the doorbell. I never heard it. 20 minutes later I see the phone message . I immediately call the Driver. No answer. I wait 5 minutes, still no answer. I leave a message,, "Come Back, I'm home". No one called back. I call your help desk. THey say they are on their way to the next delivery and I will have to wait 2 more weeks for them to come back. So I asked for a refund. Verizon ended up coming to my house and hooking everything up 2 days later at NO CHARGE. You people need to get your act together. Horrible customer service. Geek Squad people were the worst.

they both are friendly and really know all about what there doing

The geek squad was excellent above and beyond to be very helpful for us older folks. Would highly recommend to all my friends and family !!

Agent did a great job in connections and making sure all worked well.

Excellent. Very helpful and thorough and very client-friendly. I would love to have them come again.

I always use the Geek Squad to instal my TVs or other entertainment items. They are very knowledgable and always work to make sure you are totally satisfied.