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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 622 Showing 12,421-12,440 of 18,776 reviews
  • Rated 5 out of 5 stars

    Very good technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are not technologically savvy so wanted to be sure everything got set up appropriately. Technician was very knowledgeable and patient in explaining things to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed wall bracket and tv to bracke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went well, tech representative understood the project and completed task professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came on time and hooked the tv antenna for us. Channels came in clear. We were happy and pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TotalTech seems expensive but worth every penny.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have TotalTech so they delivered and set it up. They answered all my questions and were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my 65” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad carried TV in... set it up... explain the main features. They took away all wrappings... and we’re very professional and courteous. Great guys!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome service and team; truly dedicated to customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Set-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally well done! Arrived on time as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A knowledgeable & kind geek squad member (Jake) did a good job of setting all things up & explaining how it all works. Well worth the price for this electronically challenged person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very thorough and explained things as he worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install was quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job installing my new tv and connecting it to the sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from the Geek Squad yesterday. On time, knowledgeable and very neat and helpful. Could not be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great thing to have the "Geek Squad" deliver the TV and then set it up. Super friendly "Geeks", knowledgeable, was happy to stay until we have no questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and did everything just right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    crew was essential

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to my lack of technical skills, I wouldn't have been able to do this on my own. Without the setup crew I would have been doomed. I consider them essential.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes, The Geek Squad installed my TV quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my TV quickly And it went great. They are the best ever. Very Very good job. I would have have them back to install my next TV .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek is Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good, forgot their names, install was more than ten days ago. Highly recommend Total Tech from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech is worth every penny.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have total tech so they delivered a 75 inch TV set it up and answered all my question. very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    86 LG. Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv so far. Really big and nice bright picture screen. Would purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    70" Samsung is a steal at $599

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up a 70 Inch Samsung on sale for $599. Its a great TV for both Sports and Entertainment viewing. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV to the wall and they did an amazing job

    I would recommend this to a friend