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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 623 Showing 12,441-12,460 of 18,776 reviews
  • Rated 5 out of 5 stars

    Jack's Work was Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 Sony TV's. One was set up by Jack. Later called him back to make some adjustments and to optimize performance. Great technician & great results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I would recommend is make sure your cables are at least 10 feet long if you're having your TV mounted to a wall and having the cables come out of the wall down below.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a high end TV. Service was good. They arranged insall at our house as well, which went very well. We are happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent helped with all aspects of owning a new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent stayed around until all settings were to our satisfaction and we were familiar with all of the programs associated with the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. The guys were very professional and explained everything to me and gave me recommendations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery and installation was quick on time and flawless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very helpful in setting up our new tv and explained its functionality very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing a new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and gave us a very good service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time, hooked up the TV and sound bar and answered all of our questions. Very pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set-up in new home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV set-up in about an hour at our new home. Very smooth process. All questions thoroughly answered. Nice, friendly and knowledgeable tech. Love the results with no wires showing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Customers service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took care of me within mins without any problems plus told me if I have any more problem call them and they will take care of me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home entertainment system hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had geek squad out to hook up all our components to our home entertainment center. The tech knew exactly what he was doing. Very helpful and explained everything to us in detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people who came were so very helpful and kind. They left me feeling I understood how everything worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So glad to have the Geek Squad present.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the newer electronics are a bit confusing but the Geek Squad crew did a fast and comprehensive installation of my new television and had it working in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech’s did a great job of mounting the bracket on the wall and setting up the tv options. Very friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV and the sounder and when the internet wasn't very strong in the room, they helped install a new router and support devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected to my TV to all the devices. They were very knowledgeable and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed my 40 inch tv and connected all the devices as well showed me how to use the smart features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad people connected my new TV quickly and correctly. Connected to the internet and showed me all apps and functions of the TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For us lazy people

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK like I mentioned in my other reviews. They sell you a combined service to run wires, connect the TV using a few wires, and then mounting the TV. If you can’t do this or just lazy and spend the money and look the opposite way LOL

    I would recommend this to a friend