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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 624 Showing 12,461-12,480 of 18,776 reviews
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was very familiar and trained on the tv setup. They were very good at answering any question I had. Also they were very patient explaining the features to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job setting up our TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was knowledgeable and professional. He did a very good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have already completed one survey on this subject with an excellent rating AND have been notified that my review has been posted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issues with setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing I'd change is that it's suggest using Velcro cable ties to tie the cords together rather then plastic ones. For ease of adjustment later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys did it right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge of the system was fantastic, as well as knowledge of the overall Audio Video product space. Great being here if for no other reason than to consult on best features to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent hooked up tv because of changes in connections. We had old player that didnt connect. We went back to Best uy to get a blu-ray player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll use them every time if I can moving forward. They are awesome at this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and made sure everything was working before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    third times a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were great, after how many times we had some real issues with this TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for replacing defective tv. Old tv has double image issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent work good guys to deal with, no issues with work that didn't show on original work order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Instillation Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected installed and went over operation with me until I was comfortable with the TV’s operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Squad, more like Geek Superheros!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were GREAT! Definitely would use them again, quick, efficient, neat. Wonderful service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek guy was awesome!!! So happy with my Samsungs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the price was great, the delivery people were just great also, they set up my tv, got everything working and were very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed the TV efficiently

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reviewed the workings of the TV, hand control, connected the DVD player and advised me to call if I had any questions, problems or concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job. Really liked these guys and their work ethic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve already written review. Geek Squad guys were Fabulous!!!! Couldn’t have been more impressed!!!! Love Best Buy and Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job doing the installation and programming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent correctly advise that the mount I had booth was not the right one. He had one in his truck. This saved me time to avoid going back to the store

    I would recommend this to a friend