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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 625 Showing 12,481-12,500 of 18,776 reviews
  • Rated 5 out of 5 stars

    Installing my new Sony OLED tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents arrived on time Setup was fast and to our specifications Removed old tv Left tv ready to view They even offered to vacuum!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG C1, 55in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have learned to depend on the Geek Squad for all of our electronic devices. Always first class treatment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install 100 lbs. TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All they really had to do was pick it up and move it to the next room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome in store service, awesome delivery service... Best quality at the best prices..... Would never shop elsewhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is everything the salesperson said it would be. The initial setup took some time because of remote programming issues. The geek squad finally resolved all issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do happy to have our new tv professionally installed by the Geek Squad. They got here on time and we done in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys set up the tv. They were very professiona

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came in and set up the TV and they took the time to show me how to use the ruku. They hooked up the dvd player and cable with no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient, thorough, professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy team installation is a great decision. They were warm, professional, quick, and cleaned up after themselves. Happy we had Best Buy do the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV mount and TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite and professional men. Geek Squad installed my TV mount and TV qiuickly and in a professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and set up at its best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took the old one out. The brought the new one in. Before I knew it I was watching 65” Thanks for a fast and efficient service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad installed by tv in minutes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected it to my cable box, and showed me how to work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery and setup service. The crew was professional and well qualified.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank goodness the geeks did all the set up! The TV is AWESOME

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless your electronic savey you need this. They showed up on time and hung our TV. I had a quick tutorial then he cleaned up the boxes and took them with him. Painless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very knowledgable and courteous experts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great working with BestBuy staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service personnel could not have been more courteous or efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only One Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup on our 75" Samsung TV went well but we got an Apple TV for Christmas and it is causing some issues. The Geek Squad is here today to resole the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service on installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and were good at getting my componets connected to the tv I will use the service again when I purchase another tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good experience, one surprising oversight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over install went well. Tech called in advance per agreed time. All equipment - new tv plus previously owned equipment - all connected correctly. Only glitch - tv was not connected to wireless. Surprised that this was overlooked. Otherwise good experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time, professional, friendly, and helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David was an expert in getting the TV installed. He gave us lots of helpful hints and went the extra mile in getting the cable behind the bookshelves.

    I would recommend this to a friend