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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 626 Showing 12,501-12,520 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek efficient setting up of my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very efficient and friendly. They answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mr c

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job installing And set Up Gave me instruction On operating Remote And on it went

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In and out quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs were very helpful and explained the TV controls to my elderly mother. I've depended on Geek Squad for years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great in doing the setup and explaining what the setup was.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    tv mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents mounted the tv but had to come back several times to get it to work right

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Set Up My New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm too old to carry in my 55" tv and set it up in my room. I hired the Geek Squad to do it for me. They did a good job, one I could not do by myself. Now I'm fat and happy with my new TV. Ain't life grand!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement tv and installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered and installed my new replacement tv. Very professional, cordial, and competent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helps out!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very polite and sensitive to entering the house to do the set-up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good group that connected the devices. With the faulty items they have to come out twice. So I was without tv for about a week. Luckily I reconnected the old devices and got the pictures up in about two days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt, efficient and professional. He went above and beyond and I couldn’t be more pleased with this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job of installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad associate Calvin installed smart tv in a very successful manner even with an older cable box. Good job of explaining how to use the smart tv aspect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reconnected all my tv’s to the internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician reconnected all my tv’s to the internet and did an amazing and wonderful job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were right on time and were very competent. They took a very short time for the install and made sure we were satisfied with the product before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard working and polite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neal was excellent. He left and the tv did a down load which made the picture huge. Neal called to see how things were and came right back to make it right. Did his job ++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came earlier than the time and hooked up the 65" and my cable and sound bar. They were professional, knowledgeable and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who delivered and unboxed the TV were very professional and friendly and followed great safety measures while in our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad did a good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jared of the Geek Squad set things up very well, explaining as he went along.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a good choice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When a new television is purchased, it is worth thinking about to get the installation service. Not a necessity to add on, but more of precaution to prevent any oopsies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geat Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional. Very informative and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up the TV quickly and accurately.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician hooked up the TV and set up the programming with no problem.

    I would recommend this to a friend