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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 627 Showing 12,521-12,540 of 18,776 reviews
  • Rated 5 out of 5 stars

    Good job by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent was thorough, and efficient. He realized that he needed help removing the old tv and got help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very personable and professional.would definitely recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The installation was handled professionally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was initially done by Best Buy Contractor without regard to convenience of viewers and proper placement. The Geek Squad came and changed the location of the mounting and completed the mounting within minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek installed my TV quickly, no problem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek installed tv, connected to cable and made all the updates as necessary...he also explained how to use all the new tv technology...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV in a very professional and courteous manner. I was very pleased with the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV timely and seamlessly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV! In store service was awesome. And Geek Squad set-up timely, efficient and perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only way is the GEEK SQUAD way.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geeks were professional and answered my questions after set-up. Love GEEK SQUAD!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and effective mount installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were efficient and fast in assisting with the mount connection to the TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my wall mount and TV and got everything connected to my devices, Internet and etc. PROFESSIONAL SERVICE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the two young agents were great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two agents were extremely good. they were very polite and did not mind answering questions. they are a real credit to the BEST BUY company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I installed the unit myself.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was more than helpful solving my issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work Completed in a Flash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad completed the job in a flash. He was in and done in less that 15 minutes and everything was working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ray G did a great job his professional and knowledgeable of all these issues is remarkable ibrecommed him him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install team was on time, went right to work, programmed all the control units and explained how to use all the new television features. The team acted very professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech, the only way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never be without Total tech. They are there when needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional Tv installation by the Greek Squad. Tv and sound bar set to operate from cable remote.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A significant step up in entertainment enjoyment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is about our purchase of a large screen TV - The step up was something discussed over many months and when we finally committed to the purchase we were so impressed with how much more enjoyment we've experienced with our TV time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and great at providing advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order was not booked right at Best Buy system, but technician came out and immediately knew what to do, helped me with a few additional things (at extra cost of course).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up my TV and explained how it worked. They were very professional, friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of the TV was great. The techs were friendly and knowledgeable.

    I would recommend this to a friend