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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 628 Showing 12,541-12,560 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan did an excellent job setting up the EERO mesh system !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the geek squad set up my tv for me was well worth the money. I thought I could do it myself, until I tried. No stress and I knew it was done right this way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Geeks !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek squad was a couple of very nice young men who did an excellent job , very courteous , and hauled off my old T.V.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job mounting the TV and connecting all my devices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job of setting up my TV and cable box. He explained how everything worked and stepped me through how to perform various functions. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service for tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt and I time, very friendly, had extra equipment on hand as my tv mount would not work, efficient and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocked!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not mount my TV, he put together the TV cabinet. The Geek Squad did an excellent job putting it all together!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Was Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was friendly, fast and made sure I completely understood how to operate the new features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert did a great job getting our TV to work correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit wary because I have a difficult wall to mount the TV on but these guys came in, installed it perfectly and even cleaned up. Super impressed and well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were in and out fast did a great job moved my old tv to a different room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad perfectly installed the new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your staff was very professional in the installation of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome, awesome, awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. Very professional, courteous by putting shoe covers on inside the house. They reset our system back-up with our entertainment console infrared system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience with all personal with Best Buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture and sound on our new TV. We paid for the set up and are very pleased with the professionalism of the installer. Really pleasant and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely professional and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only were they extremely knowledgeable and efficient about the install, but they also provided help with other questions such as apps and internet coverage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super personable and helpful. Completed the installation quickly. Reviewed set up and instrctions were clear and precise.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad was helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am still learning how to use this TV. I had a problem a few days ago with the DVR. Must talk with a Geek Squad agent about this so it doesn`t happen again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm slowly learning to use the remote. All went well and the tv is excellent. The Geeksquad team did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent. My appointment was made, tech Cale and installed. Everything works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    service was friendly and unit is working fine. Enjoying it,

    I would recommend this to a friend