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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 629 Showing 12,561-12,580 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was amazing They were on time, installed TV quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is good and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was glad to have someone else handle the hook up and programming. The tech who came was efficient, helpful and courteous. He came on time and answered the questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were professional and helpful. They took a lo of time when trying to connect my Internet conneciton.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv and gave me lots of information.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. They gave me lots of information. The manual had little useful information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad went beyond their service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent not only set up my new TV but also corrected issues i had with the reception i was getting. Outstanding service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thankful for the technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very thankful that the technician told us about a universal remote that we could use with our setup. She took time to show us how it worked. Very pleased!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your crew were great, very kind and considerate Explain a few things for us old folks. Just wish they would have left us the manuals. Also they took my old HDMI cables with them WHY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great prouct

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product....,..........................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Mount Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians are very knowledgeable, professional and informative!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great. Exceptional customer service. Answered every question and stayed until I was comfortable with working my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is wonderful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mounted my TV and removed my old TV fast and efficiently. I was extremely pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team - Geek Squad never disappoints!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team is wonderful. I always appreciate the time they spend educating me on the devices and the features. I just wish I had more ready access to their knowledge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DUE to the DIRECTTV issue they didn't finish. Hauled out old TV and left. I did finish on setting.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The personnel were polite and explained the process. Removed all the boxes and contents

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JohnBrannigab

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your staff is the best very helpful and went beyond what I ever expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv in a professional manne

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Quick and reliable service. The technicians showed up on time and were very personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a wonderful job. Caring and kind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hooked up my TV and made sure that everything worked before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came on time and helped with deciding where to place TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad hooked up tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV and connected it to all my devices and everything worked great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man who delivered my TV was very nice, courteous, patient with all of my questions, and very knowledgeable about my new tv. It was a pleasure working with him.

    I would recommend this to a friend