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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 630 Showing 12,581-12,600 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great job by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will, the agent, did a great job...explained everything in detail...and took a ridiculously heavy old Sony TV away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was excellent. All details handled.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men were knowledgeable. There were some issues with getting my one SMART TV to stream and hook-up to HULU but the tech stuck with it until it worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers on time and very friendly. Nice of them to help with other questions about the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review your Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super wonderful, very nice and knowledgable. would recommed these two to help anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed our TV quickly and efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who connected our TV were courteous, knowledgeable and professional. They hooked up all devices and programming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very careful, friendly and did a great job hocking up my devices and explaining to me how to use the new remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the connect and set up of my new TV. Installation was quick. Service was excellent. Technician friendly, knowledgeable, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents munted my TV and conneted in to all my divice,greek Squad remote support helped get my computer working again affer it got a virus exelent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent agents!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were wonderful and wore shoe covers and masks!!! How thoughtful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed our problem quickly & efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians connected my tv to the cable box and programmed my remotes. They were efficient and accomodating

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the new television and set it up. The television worked fine for several days and then the speaker would not connect. They had to come out again. The agents stated we needed a new speaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The most fun and worthwhile to buy in the Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I really enjoy this product. Thanks for the recommendation from a Best Buy representative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geeks are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tv is very good and the geek squad was even better,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service center

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad members are absolutely the best . Could not ask for any better service .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad done an outstanding job installing my TV. I was very impress in the manner that they done their job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, efficient, knowledegeable techs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I probably could have done this myself but the Geek Squad makes the install so much easier. They come prepared and manage to overcome any obstacles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Leave everything To The Best Agents!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chaance, Left nothing to Chance, by making sure everything was completed before he left the premises. Excellent Service from the Best Agents!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed cable box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the Xfinity box, paired the remotes & made sure everything worked before he left! Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed a DVR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best. Even under a Pandemic they where covered. They even checked to make sure I wasn't get over charged on install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service saved me hours of headaches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tech did everything from hauling to connecting and explaining everything i just drank beer and watched

    I would recommend this to a friend