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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 631 Showing 12,601-12,620 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad took care of everything.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered, unpacked, installed and gave us a quick tutorial. Great product and professional support. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and assured that the customer was comfortable with the system and the technology involved. Very effective group that works on the systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient setup and thorough explanation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job explaining the features of our new SUHD TV after setting it up and getting it connected. As always they were respectful of our us and our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was knowledgeable and quick He had everything mounted, hooked up and running in no time Made it look easy Cleaned up Couldn't be happier with install and installer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very knowledgeable about product, answered all my questions. Checkin! Great follow up next day to ensure we were happy and not experiencing any problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had delivery and not set up but it only took 2 days

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did a great job and spent extra time to hook up sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good TV Setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen were fast & efficient setting up my new TV. They also gave me some good tips.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with the service I received. He was very helpful and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    That right people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me right answer, and they help me with anything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding job on wall install of my 80 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This installation was handled very professionally, they came on time, they left absolutely no mess. They made sure they explained everything that they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Barry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and experience. Tech did a more than ample job With the installation. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great seevice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, gladvi purchased from best buy to have the geek squads help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PICTURE, EXCELLENT COLOR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS MY SECOND SONY SMART TV, OUTSIDE OF THE CIRCUIT BOARD FAILURE ON THE LAST ONE, THE TV PERFORMED AS EXPECTED..I WOULD HIGHLY RECOMEND THE GEEK SQUAD WARRANTY.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY PROFESSIONAL and Knew their stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the team come in to assist with the install of the TV was the best idea I had. Arrived on-time, very courteous, knew exactly what they were doing, very personable and friendly too!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my tv was set up, I thought “I could have done that setup”. But think how much trouble that would have been. Squad was efficient and really explained everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of them our reception is muc much much better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was put in the perfect spot, I paid for it to be installed with the simple $20 wall mount, it seems a bit loose but it hasn't fell off so I guess were good. However I would like to know if they will uninstall it for free when I move since it was about $200

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes it look easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new TV and ROKU remote after many hours of me trying to do it on my own. Next time I will just call for installation. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounted professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and completed the TV mounting very quickly. Super efficient and professional

    I would recommend this to a friend