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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 632 Showing 12,621-12,640 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great install, great explanations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer did a great job and, when I told him I'm a novice when it comes to electronics, he explained everything to me in terms I could clearly understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versatile Wall Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A rather expensive but high-quality wall mount for my dining room TV. It very successfully combats reflections from the windows. Tilts and turns in all directions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Non-Techie Senior Citizens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job,..agents showed u[p when promised and were very patient with some non techie old folks. We are very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my new TV. They were very nice young men! It’s nice to meet young people, who have a good work ethic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were prompt, courteous, knowledgeable and concerned to meet my requests

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best service ever. She was freindly and very smart. She went over and beyond what I expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zach and Monica were very professional and helpful with understanding my new purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    white glove service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed new tv and soundbar. Took away all packing, old tv, wires. Most importantly they set up the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My installation went excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV as well as went through the setup with me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup and Installed my TV in no time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job installing my new TV and setting it up with my cable service in no time. Glad I spend the extra $$ instead of doing it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service and Set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service and Set up for the Smart Television we bought as ell as the sound bar!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a very good job of connecting my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setting up my TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time, friendly guy, and showing me how to use my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks. TV installment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to wait 3 weeks even though TV was available. They were very professional and I was pleased with their workmanship.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job of install. Love this TV. Boys were very timely,respectful and friendly. Top notch service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Connect and Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a Geek Squad Installer quickly and professionally connect my 75" TV to my video components and Home Theater System was the best idea I had yet. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and very knowledgeable. They took the time to explain everything to me snd answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a good job, considering connecting to older components can be challenging sometimes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a "must have" for someone not skilled in TV set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad delivered my new TV, set it up, programmed remotes, showed me how to use all devises, and hauled away the old set -- all done in a timely manner as scheduled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Getting service takes too long.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad always quickly fix the problems, Calling for service takes too long. Waiting eight days is too long!

    I would recommend this to a friend