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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 633 Showing 12,641-12,660 of 18,776 reviews
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was installed professionally and old tv was carted away. The installer answered all my questions and walked me through the various features on the tvw

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Geek Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery and setup of my TCL TV. Will see how it works without sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thank Isaiah from Dunwoody Best Buy Location for all his help .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job on setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the quick and efficient job the Geek Squad did on setting up my new TV Television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough about how fabulous the service personnel were! One time, efficient, courteous and extremely knowledgeable! I highly recommend the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Davis came to mount on wall and setup our 75" TV. So far everything looks good and TV is working. He is very knowledgeable and helpful in answer questioning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this service is a great value. I will use this from now on when buying high end equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was installed in about 30 minutes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was amazed at how short of a time it took to install my TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My service set up was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is subjective. I had an excellent technician, on time, gave me a 15 minute heads up on his arrival. Well mannered, polite what more could I ask for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it and for the price and the color is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agent helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent confirmed correct set up of new TV by family member. Also checked internet connection...described as 'inconsistent'.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service..These guys were in and out of here within an hour and added basic advice for better home viewing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    75" setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that brought it in were nice enough, yet they could of showed us more of what the TV did then just how to turn it on and off.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    R Hawkey O.M.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agents did a fantastic job. They were very courteous and clean.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer set up the TV. and gave me the remote control. End of story. didn't make sure how it worked.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived within five minutes of scheduled time of arrival. TV installation was quick. They went over basics of operation and cleaned up afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product needed to complete the TV set up. It was done in a timely manner with knowledge of tools needed to complete the job. Technician was great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the features that the new generation of TV's have it is important to have it properly installed. My only concern was that the Geek could have spent a little more time going over the features to make sure we understood what he installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, excellent knowledge, explained everything so we could understand it. The two gentlemen need to be rewarded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this service is the main reason I purchase from best buy

    I would recommend this to a friend