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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 634 Showing 12,661-12,680 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly and expertly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work completed appropriately. Geek Squad delivery service excellent. Geek Squad in-store repair and service is very bad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Super smart "Geek"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having trouble getting my Samsung TV to "talk" to my other Samsung devices. Your Technician did an excellent job. Glad I called the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent was knowledgeable and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and completed all connections, and removed the old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered my tv and set it up. Removed hauled off my old tv. Great Service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and professional. Respected my time while making sure that everything was completed to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unloaded the tv,set it up in minutes. Disposed of all boxes and materials. Came in during pandemic, wearing mask.Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to Best Buy to buy a new TV on Thursday. Saturday morning the guy was at my home to set everything up! You can’t get any better than that. Good job BB!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think all the techs that have been to my home have been very proper. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd Party install was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, efficient, and very pleasant to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best money spent!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was amazing!! They made this entire instillation & setup effortless!! You could not ask for nicer, more respectful people & they took care of everything!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job done, all explained even my dumb questions were answered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed and set up new TV, took oldTV away, walked me through the use of remote etc...connected to all my streaming services too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been disappointed by the Germ Squad. They are highly professional, easy to work with, and provide outstanding service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my tv and connected my sound bar and made sure everything was working. Very professional and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, very helpful with further instruction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though it cost a bit more, I feel it is worth it. Geek Squad is what sets Best Buy above wholesale clubs or online deals. It is 90% of my reason, not to go somewhere else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roger did a great job explaining each of the setup steps. Not only showing what was being done but also talking about why.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gEEK Squad installed my tvQUICLY.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and effective install. The technician was knowledgeable and friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 65" Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, the agents weren't advised that I would be mounting the TV but they provided the service in a professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys from Geek Squad were amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad fixed all of our questions about our new tv's. Helped instal apps. gave us a quick lesson on our remotes. Very nice people

    I would recommend this to a friend