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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 637 Showing 12,721-12,740 of 18,776 reviews
  • Rated 5 out of 5 stars

    The 2nd technician did a better job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes. The 2nd technician was friendly and very helpul. The first didn't have the tv hooked up right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with the service and professionalism of my install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek experience !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad guy was great. Give him a raise ! Friendly and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dans Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service and install. This is the second one we purchased and are completely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gets it done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the professionalism and willingness to work with my daughter's schedule

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, personable, knowledgeable, prompt and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hail the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the. Friendly, courteous, knowledgeable. They went above and beyond. I am a great fan and supporter of the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not quite sure, let Geek Squad do it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time and quickly wall mounted my new 85” set. Connected it and tested everything. They were courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Sony Bravia 65” TV. The color and clarity is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your tech arrived as scheduled and got right to work: no fooling around, and it was obvious he knew his job and how to do it. Thank you for making this service available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounted my 85" TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and did a great job. Also showed me how to work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to have a more detailed manual that gives you instructions on all the features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick TV installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad men connected the TV efficiently and showed us how everything worked!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set Up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job setting up my TV and getting the WiFi attached to everything! Really nice guys that know what they are doing. Thank you so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Best Buy Representatives

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian and Michael were friendly and helpful installing the TVs and showing us how to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and set-up went very well. Agents were very knowledgeable and responded to all my concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good value swrvice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good value for the money we pay, i would recommend this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geovanny rocks! Professional & polite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geovanny was knowledgeable, professional and polite. Awesome tech!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED Y TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AJ AND HIS HELPER INSTALLED MY TV AND HOOK UP SYSTEM TO INTERNET AND MADE SURE EVERYTHING WAS WORKING. VERY CLEAN AND HELPFUL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My neighborhood Best Buy/ Geek Squad is great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really enjoying my new t.v. and sound system. What truly made it, was the installer, He was awesome, can't say enough good about him.

    I would recommend this to a friend