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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 642 Showing 12,821-12,840 of 18,776 reviews
  • Rated 5 out of 5 stars

    Absolutely fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech "Dominic" was fantastic. Knew the system from front to back, and explained how to work the entire system to my wife and I with simplicity. Kubo's to Dominic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone that set it up was great, questions were answered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Detailed problem but kept coming back

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This technician had been in o our home before so we felt quite secure about his ability. He kept at it until he solved a fairly obscure problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    POOR TV SPEAKERS SOUND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT DELIVERY AND SET UP. THE TV SOUND IS VERY POOR FROM THEIR SPEAKERS.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    FAST AND CLEAN SERVICE . THANKS ALOT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE CREW INSTALLED AND MOUNTED MY TV. EXELLENT SERVICE , I WILL RECOMMEND IT

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service from Geek squad. They didn't have to do much, but I had to have them deliver and setup in order for them to take away my old tv. Not sure that part of the service was really worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very friendly and helpful during the installation, answered every question we had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Superstars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Collin and Tim were absolutely awesome in EVERY possible way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything went seamlessly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old tv was hauled away, and the new smart tv was installed. Everything went well. I am happy with the care that was taken by the technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was on time and extremely friendly. He social distanced from me and wore a mask. He was very respectful and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy. No hassles.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were efficient and pleasant. They provided a quick overview of the TV's functionality and made the experience painless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new receiver and needed to set it up with TV and other components - Spencer E was VERY knowledgeable and helpful. Made sure I understood how everything worked.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers set the TV on our stand but had to be told to center it so it looked nice. They hooked up most of the wires but we had to replace/pay for a new wire that was lost during the installation. When asked about a user manual for the TV they didn't know enough to tell us that it was not a hard copy but an online manual. Hope to never have them install anything for me again. The installers were NOT geek squad personnel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed so fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very professional and knowledgeable. Came in and set up everything so quick and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has more options that I will probably use but it was a great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed a new big screen TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your guys were on time and very professional. Little tight getting the TV into a fairly tight spot, but problem and no damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unboxed and set up our 65" tv and hooked up the soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agents installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV, connected it to the cable box and programmed the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THANK YOU

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT WAS A GIFT AND WE DID IT OUR SELVES, RAN INTO PROBLEMS AND THEGEEKS, FIXED IT ,,LIKE NO PROBLEM

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly, efficient, clean and professional installation

    I would recommend this to a friend