Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Highly professional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were very informed on all the features my TV had to offer. They even corrected an issue where my cable wasn't in full 1080 HD mode.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 men who arrived at my house were very polite and knowledgeable
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Geek squad installed my tv quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad took the tv out of the box and connected the cable and two plugs. However, he was not able to connect it to my vcr. He said I would have to call Comcast and they could walk me through it.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were fast and very helpful when asked questions. Great service.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a Sony 65 inch 4kTV and had the Geek Squad install it. It allowed us to enjoy the new TV without the hassle and frustration of setting it up ourselves.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad was awesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing customer service. Stayed extra to help sort a mounting situation. Left the area clean and looking wonderful!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad TV installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent mounted my TV without any difficulties. The agent was professional. The agent arrives during schedule timeframe.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expert installation! Luis Delgado was bery professional.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Tv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As usual, professional service and answered all my questions. My only request is you shorten the service arrival widow time.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
These guys were great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They got my new set up & operating quickly & spent the time necessary to show me how to properly operate its new features. They were the best!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great guys
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent experience with them, Max and Rich were fantastic.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad was terrific...fast, very knowledgeable, polite and professional. Explained everything step by step. will buy from Best Buy if their there to help!!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
In and out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came and set up the TV quick and easy. They put on shoe covers and took all the boxes.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I could have done this myself, it was nice to have a large tv delivered and set up by the Geek squad. They were on time and very professional.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
The Geek Squad is awesome!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Answered my questions. I was very very pleased with Mark
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
geek squad very knowledgable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the geek squad kept their appt. called to confirm..right on time very polite, very knowledgable. did the installation professionals and explained the entire set up.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Professional installation job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my media room installation by Geek Squad. They did a good job. They came on time and completed the job very efficiently .
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
my instl.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fast job of set up on tv. did not reconnect sound bar
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Adjustment for Epson TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Epson DLP needed adjustment with the screen; technician quickly adjusted the unit. Again great service!
This review is from Add-On TV Setup, 55" or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Love the Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They set up everything perfectly. They also explained how to use everything and gave us a number to call if we had questions anytime. Great Service!!
This review is from TV Setup, 56” to 90"
I would recommend this to a friend
