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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 645 Showing 12,881-12,900 of 18,776 reviews
  • Rated 5 out of 5 stars

    Billt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mounted my TVs and all devices. They were very efficient and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed tv rapidly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad delivered and set 65” tv. Smooth and swift operation was completed in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daniel for employee of the month!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed tv and got it up and running. Geek Squad team member, Daniel, went above and beyond to help us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 4K OLED 77" TV C2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    77" LG OLED 4k C2 TV set up by the geek squad. They did a great job and we love our new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV connection by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had Geek Squad install our wall mount and conect/pogram our TV. They were on time, friendly, knowledgeable and cleaned up after themselves. I would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent (Cody) were excellent, professional, courteous, and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took care of a problem with the system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought they did a great job in tracking down a connection problem between the TV and the DVD and the Surge Protecter system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything was great tv installed quickly and effe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The repair work was completed quickly and effectively the technician explained the process completely to me He was very professional and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad -quick diagnosis of TV issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job of diagnosing our issue with our TV! Quick, knowledgeable and efficient service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation went well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad hooked up my tv without a problem. They even came out again when I was having a problem. It turned out to be with my cable box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't have done it without them. Would have taken me all day to read all the manuals and to set up. They make it look easy, they are professional and even cleaned up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Connect service is the only way to replace an old TV. Just sit back and let the Geek Squad do their thing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad TV connect service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to viewing problems related to the viewing angles afforded by the original TV mount and how it affected 3D and 4K viewing, This service is the basic connection of video components to the TV and verifying that they work properly. I had set these up before they arrived and the simply moved the cables after mounting the TV. If you want sound set up, that is a separate charge, and not necessary for most installations. The Geek Squad was efficient and courteous. To be honest, it was much better than what I expected. I would give the Geek Squad crew 5 stars, but the service product itself is not anything special, but, as I said, it must be purchased if you want to add on the wall mount service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top of the line service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were extremely pleased with the Geek Squad from start to finish! I definitely recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's actually a reset up due to a renovation. TV was down for 2 months or more. They made sure everything worked to my satisfaction. I was very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knowledgeable and friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech installed the tv and went smooth. Tv works to expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Timely and great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV connected and all my devices and extras uploaded. Very professional and personable - respectful of COVID distancing and care.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up tv and sound system, very prrsonable and explained everything clearly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install included value added comments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad consumed few little time and left our family room in great shape.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and on time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly guys that quickly got us up and going in time for football. Made new remote much more useful and eliminated 2 that I no longer need

    I would recommend this to a friend