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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 646 Showing 12,901-12,920 of 18,776 reviews
  • Rated 5 out of 5 stars

    TV hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up my TV and did a great job! Thanks so much for being so through and spending so much time with us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs were quick and professional. They instructed us just enough and simply.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, knowledgeable and courteous. They put my TV on my TV stand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV unpacked, set up, hooked up, turned on, tuned in, and service person GONE so fast I couldn't believe it! Took about 15 minutes. I'd still be opening the box!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was quick, polite, easy to understand and he cleaned up his area and our TV works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technicians are very nice!!! I recommend it! I lov

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians are very nice!!! I recommend it! I love it!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek Squad was excellent. They were knowledgeable, efficient and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was supposed to be free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I was told this would be free I am very upset I was charged 99.99 so Best Buy Corporate is getting my money back You tube doesnt always work rt

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    They were there at the scheduled time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents were very professional and friendly. They were very helpful with everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellow was knowledgeable. He was respectable and tried different ways to try and get good reception.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did an excellent job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    skyler took down the old TV , set up and mounted the new TV connected the new TV and the Audio. Great job. Highly recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek Squad men delivered and set up my new tv and sound bar explaining and demonstrating all.the features of the tv and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service and attention by Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great delivery and installation from the Geek Squad! Communications and set up was stellar!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was prompt, friendly, knowledgeable and helpful. He went above and beyond to help us. I recommend using the Geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+ job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was awesome. they cam over put everything together and set up my new speakers too. A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and very good at explanation and set-up. Careful with furniture and wood flooring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    problem solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pedro Ramirez and his co-worker did and excellent job of analyzing the problem with my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad agent did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was here on time and quickly and efficiently installed our new TV and took the old one away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    arrived at start of window

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job! guys arrived at the start of appointment window, not at the end

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed and setup TV/Sound Sys well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did an excellent job of installing and setting up the 85inch TV and Surround-Sound. Would highly recommend this team.

    I would recommend this to a friend