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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 647 Showing 12,921-12,940 of 18,776 reviews
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very punctual and installed in a timely manner. Very polite and answered all of our questions. Excellent installer. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SamsungTVConnectAndSetup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tech setup service. Competent, quick and cordial service. The tech answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys know what they are talking about

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came to install the tv and sound bar and did a superb job. They couldn’t have been nicer and were in and out within the hour :-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike did a great job. He explained everything and handled it all in a very professional manner. I am happy with my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came out and were well trained, professional and helpful. We will definitely and will purchase from the store again. Thanks Dan and crew!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better to go with the Pros than diy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was immensely impressed with the speed and thoroughness of the Geek Squad team. I would definitely choose their services again. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are so friendly. And have that skill in setting up our new Samsung tv. They know what they are doing. Job well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed my tvs and answered all my question. They were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the work that the Geek Squad did with the installation of the Television. They even hook up other components for me. They need to be commended by their Supervisor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount on my wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very nice to talk to. Knew what to do very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, on time very helpful and friendly, great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the performance of the Geek Squad connecting my new LG OLED TV and Sony Receiver. They knew their business and were fast and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serviceman was on time and quickly set up the 50:" 4k tv, connected cable and vcr and programmed remotes. So worth the money to eliminate the headache of set-up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful explain everything and made sire we ubderstood evarything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gook squad did the installation well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything went smoothly and professionally and on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv no prob

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time courteous and efficient. They installed the mew tv without problem and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad skillfully connected my television.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mahalo! The team of Geek Squaders were very knowlegeable, patient, and considerate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEK SQUAD WORTH EVERY PENNY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AJ did an excellent job. Installed new tv and mounted swivel stand on existing tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was prompt, pleasant and efficient. We decided at the last minute to hang the TV on the wall and he was able to do that while he was there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installers did an excellent job setting up my 65 inch tv along with the sound bar

    I would recommend this to a friend