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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 650 Showing 12,981-13,000 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very good setting up my device and explained everything to me. I would definitely have them again if I come across a problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV & Sound Bar Set up - very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents here setting up new Smart TV & Sound Bar we’re very efficient & knowledgeable regarding the products. Also explained set ups on the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they set up my equipment they also explained how to operate it. They answered all of my wife and my questions. They did a great job. Would highly recommended them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Wall mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad technician was on time and did a great job and was very efficient. Also she was very knowledgeable about the LG full array TV I purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superman installed it for me and took time to explain features to operate, I am impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this in service! It is one less that I have to worry about. I have technical PC help 24/7. My Tech support is literally a simple phone call away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Rob jewell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great, professional,& on time would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The GEEK SQUAD was very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came in and checked out my Tv made sure it was work OK, and help my to connect to the internet. They were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good service and helpful people. complete in very short time frame.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY KNOWLEDGEABLE AGENT AND QUICK SERVICE. I WOULD HIGHLY RECOMMEND GEEK SQUAD FOR INSTALLATION AND REPAIR SERVICES. THANKS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad are great professionals.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad came in and did their job very well and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery person was great polite respectful and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up for my TV was Great!! Thank you Jerry Fuller

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast efficient and friendly - Can't beat that!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly guys and walked us through working the remote and TV operation too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation and setup went extremely well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer arrived on time, completed the installation and made sure everything was working. I am a satisfied customer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and devices installion and universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent checked TV and devices for connection and reviewed usage of universal remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their help in setting up my 50" samsung smart tv and showing me how to work it was worth the money spent. Love the TV. If I get stuck and need help they are available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative who installed very nice friendly & professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install and setup of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech was on time and set up my new TV as requested. He did a good job and explained the operation of the TV and sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Rate Geek team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was on time, very efficient and professional.

    I would recommend this to a friend