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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 654 Showing 13,061-13,080 of 18,776 reviews
  • Rated 5 out of 5 stars

    Installer was very helpful and explained things v

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are new to this technology so the installer was VERY helpful and did not leave until we understood. VERY nice man !@

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation of TV and sound bar/sun wo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hold the Geek Squad, regardless of the issue, in the highest regard. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful, personable staff, couldn't have been more helpful. Had to go back to the store due to the TV being broken in transit - very positive and warm staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and informative set up by geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was awesome. He set everything up and explained it all to me clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best customer service! Never disappointed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blue Ray/Turntable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't opened the boxes for a Blue Ray player or Turntable yet. Need to make an appointment with my Geek Squad person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad researched and found out the causes of.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked the problems i had with my firesticks but also helped with the real problwm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks had great attitudes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and connected, working perfectly., could not ask for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying our new tv. The delivery guys were great. We were ready for them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional and patient with us. They were very friendly, We highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Geek Squad to set up TV, soundbar and antenna. Excellent service, very professional, neat and patient. Will definitely use again in future for set up or service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted and installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs that came for the install were very professional and on time and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV and all the components and demonstrated how to use the remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service fast and effecient. Showed how to operate settings on tv and smart apps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a fantastic job in setting up our new tv! Plus he did it in a timely manner! Five stars for him!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    was on time and went above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job and was very helpful explaining things too me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad team were awesome and fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team mounted the large TV above the mantle and were very good about watching for my household items. Could not ask for better service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WONDERFUL SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we had a very knowledgeable Geek Squad Agent assemble our tv and tv stand correctly and safely. He tested everything and explained all the features and remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new TV's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    32inch TV Great picture and sound. 50 inch TV great picture and sound

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad did the heavy lifting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Table mount, but handled well. Everything was checked out to be working. It was worth the money to not have to lift a large screen TV out of the box and place it in position.

    I would recommend this to a friend