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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 659 Showing 13,161-13,180 of 18,776 reviews
  • Rated 5 out of 5 stars

    Highly recommended service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service with exceptional respect of best practices for Covid-19 while inside the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install on TV , but store service terrible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV install was great once the TV was delivered. As i said earlier the wait for delivery and store response not good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was one of the best items I ever purchased.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Geek Squad set-up the new TV with all the AV equipment was worth every penny. The technician was professional, neat, courteous and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very helpful beyond just installing tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    helped me figure out what separate components I would need to be able to connect my very good analog headphone system to digital optical output place on back of tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed tv to swivel base.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a very quick and professional job in mounting my 60 inch tv to the swivel base tv mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE TECHNICIANS WERE FAST, COMPETANT, AND COURTEOUS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivers excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They guys were fantastic in setting up my 75” TCL series 8 Roku TV. They were prompt, professional and quick. Excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Souround sound installment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought a new surround sound system and had Geek Squad in stall it They did a great job, was on time and answered any questions had. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OUTSTANDING!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Geek Squad. They installed our TV quickly, made sure that everything was connected and working, and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew arrived as scheduled and performed installation very quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad were very good. David the team leader is an excellent tech and has people skills. People who buy a product and have Him do the installation can relax and know it will be done right. Thoughts from a retired engineering Mgr.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The rep. that came out on my job was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 2 TV's mounted and wired. Speakers setup and have plans to completed my surround sound system install with rep. in Dec. 2019.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well worth the money. Moved and hooked up multiple TVs And hauled away two 60 plus inch TVs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my TV Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The insallers were prompt and And Curtis they were helpful And efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85 inch neo tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect . The crew did a wonderfull job and fixed a problem we had. They were fast efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new TV for bedroom. Excellent installer !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely happy with service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Joe, hooked up all devices and explained how TV worked. We were very happy when he left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy quick and worth having. knowing you are ready to go with the correct set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They phoned before showing up. They were informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that looks nstalled our TVs was excellent! Was very professional, made sure we knew about all the equipment to operate everything! Outstanding!!

    No, I would not recommend this to a friend